Director, Workforce Planning (Fully Remote)

Jobgether; United States; Teletrabalho; USD 150 000 - 230 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Equity awards

Remote work

Resumo da oferta

Jobgether is seeking a fully remote Senior Workforce Leader to oversee long-term capacity planning, demand forecasting, scheduling, and real-time performance management. You will align workforce strategies with business objectives and sustainable growth while collaborating with senior leaders across operations, sales, finance, HR, and technology.

You will establish enterprise workforce strategy, lead strategic planning across units, manage leadership teams, and drive the evolution of AI-powered

Qualificações

• 10+ years in workforce management or contact center operations
• 5+ years in people leadership
• Experience with workforce management platforms such as Aspect, Genesys, or NICE and related telephony, routing, CRM, and reporting tools
• Strong strategic, analytical, and executive communication skills with ability to influence stakeholders

Responsabilidades

• Establish enterprise workforce strategy and drive evolution of workforce management tools, including AI-powered solutions
• Lead strategic workforce planning, including demand forecasting, hiring requirements, and budget inputs across business units and communication channels
• Manage and develop leadership teams, fostering accountability, collaboration, and continuous improvement

Conhecimentos

Strategic planning

Executive communication

Analytical skills

People leadership

Ferramentas

Aspect

Genesys

NICE

Descrição da oferta de emprego

• This fully remote senior leadership role oversees long-term capacity planning, demand forecasting, scheduling, and real-time performance management.
• You will align workforce strategies with business objectives and sustainable growth while working closely with senior leaders across operations, sales, finance, HR, and technology.

Key Responsibilities:

• Establish enterprise workforce strategy and drive the evolution of workforce management tools, including AI-powered solutions.
• Lead strategic workforce planning, including demand forecasting, hiring requirements, and budget inputs across business units and communication channels.
• Manage and develop leadership teams, fostering accountability, collaboration, and continuous improvement.

Requirements:

• At least 10 years of experience in workforce management or contact center operations, with five years in people leadership.
• Working knowledge of workforce management platforms such as Aspect, Genesys, or NICE, along with related telephony, routing, CRM, and reporting tools.
• Strong strategic, analytical, and executive communication skills with the ability to influence stakeholders.
• Competitive annual base salary with equity awards, varying by location.
• Remote work flexibility and a distributed working model built on trust.
• Opportunities for professional growth, inclusive culture, and equal employment commitment.

Jobgether

A partner company of Jobgether, this organization specializes in customer-facing and contact center operations, seeking a strategic leader for workforce management. It fosters a remote-first, inclusive culture with a focus on professional growth, innovation, and work-life flexibility.