Remote Workforce Management Lead - Tech Support

Jobgether; United States; Remoto; USD 70.000 - 80.000; Tempo integral

Benefícios oferecidos por esta vaga

Remote work within the United States

Annual bonus opportunity

Career development opportunities

Meaningful impact on customers

Inclusive culture

Accessibility in recruitment

Resumo da vaga

Jobgether is listing an opportunity for a Workforce Management Team Lead based in the United States. The role blends people leadership with hands-on technical skills in time and attendance technology, with a focus on delivering superior customer outcomes in a remote setting.

You will guide a specialist support team, manage escalations, and collaborate with Product, Development, and Customer Success to improve processes and case quality.

Qualificações

• Experience in time and attendance or time and labour tech within a software company or payroll provider.
• 2+ years in customer service or technical support, including issue investigation.
• Experience mentoring or guiding colleagues in a technical support setting.
• Understanding of how timekeeping affects payroll; HR expertise not required.
• Salesforce CRM familiarity (Salesforce Service Cloud).
• Two years of college-level study in CS/IT or equivalent experience.
• Nice-to-have: C# scripting; APIs, automation, integrations, networking, or time-clock hardware.

Responsabilidades

• Lead the Technical and Scripting Support Team, coordinate workloads and guide analysts.
• Own escalations and ensure SLAs are met with high-quality support.
• Investigate and resolve complex issues in workforce management software, APIs, and hardware.
• Scope, test, and deliver custom scripting requests using a proprietary language.
• Improve case documentation in Salesforce Service Cloud and ensure proper follow-up.
• Collaborate with Product, Development, and Customer Success to drive improvements.

Conhecimentos

Time & attendance

Customer support leadership

Salesforce Service Cloud

Scripting knowledge

Formação

Two years of college-level study in CS/IT

Ferramentas

APIs

Time-clock hardware

Networking

SaaS integrations

Descrição da vaga

Jobgether is listing an opportunity for a Workforce Management Team Lead based in the United States. The role blends people leadership with hands-on technical skills in time and attendance technology, with a focus on delivering superior customer outcomes in a remote setting.

You will guide a specialist support team, manage escalations, and collaborate with Product, Development, and Customer Success to improve processes and case quality.