Remote Workforce Manager, Telehealth Operations Leader

DOCGO; United States; Remote; USD 65,000 - 70,000; Full time

Benefits offered by this job

Medical

Dental

Vision with company contribution

Paid Time Off

401k

Job summary

DocGo is seeking a Manager of Workforce Management to remotely oversee daily clinician coverage, onboarding, and related tasks. You will supervise a team, monitor performance, and ensure timely completion of workforce activities while collaborating with clinical and other teams.

Requirements include a Bachelor's in a related field and 3+ years in workforce management, with strong communication and leadership skills and proficiency in Looker and telehealth platforms.

Qualifications

• Bachelor's degree in Healthcare Administration, Business Administration, or related field.
• 3+ years of experience in workforce management, operations, or similar role.
• Strong communication, leadership, and organizational skills.
• Proficiency in telehealth platforms, workforce management systems, and Looker.

Responsibilities

• Program Coverage: Monitor daily coverage for key programs by reviewing reports and the scheduling platform, and take necessary actions to fill gaps (Slack announcements, email outreach, etc.).
• Workforce Management Queue: Oversee and ensure timely resolution of tasks related to clinician scheduling, onboarding, and other workforce management needs.
• Team Management: Conduct weekly team meetings, 1:1 meetings with direct reports, and monitor individual team members' performance.
• Incentive Tracking: Manage and report on incentive programs for clinicians, ensuring accuracy and timely communication.
• Clinician Communication: Lead the dissemination of important updates (e.g., holiday schedules, program changes) via email or Slack.
• Special Projects: Manage staffing schedules and projects related to clinician communications and operational updates, as well as handling any escalated issues related to workforce management.
• Cross-Team Collaboration: Work closely with clinical teams and other departments to address staffing and coverage-related needs.

Skills

Communication

Leadership

Organization

Education

Bachelor's degree in Healthcare Administration/Business Administration or related

Tools

Looker

Telehealth platforms

Workforce management systems

Job description

DocGo is seeking a Manager of Workforce Management to remotely oversee daily clinician coverage, onboarding, and related tasks. You will supervise a team, monitor performance, and ensure timely completion of workforce activities while collaborating with clinical and other teams.

Requirements include a Bachelor's in a related field and 3+ years in workforce management, with strong communication and leadership skills and proficiency in Looker and telehealth platforms.