Manager, Workforce Management

DOCGO; United States; Remote; USD 65,000 - 70,000; Full time

Benefits offered by this job

Medical

Dental

Vision with company contribution

Paid Time Off

401k

Job summary

DocGo is seeking a Manager of Workforce Management to remotely oversee daily clinician coverage, onboarding, and related tasks. You will supervise a team, monitor performance, and ensure timely completion of workforce activities while collaborating with clinical and other teams.

Requirements include a Bachelor's in a related field and 3+ years in workforce management, with strong communication and leadership skills and proficiency in Looker and telehealth platforms.

Qualifications

• Bachelor's degree in Healthcare Administration, Business Administration, or related field.
• 3+ years of experience in workforce management, operations, or similar role.
• Strong communication, leadership, and organizational skills.
• Proficiency in telehealth platforms, workforce management systems, and Looker.

Responsibilities

• Program Coverage: Monitor daily coverage for key programs by reviewing reports and the scheduling platform, and take necessary actions to fill gaps (Slack announcements, email outreach, etc.).
• Workforce Management Queue: Oversee and ensure timely resolution of tasks related to clinician scheduling, onboarding, and other workforce management needs.
• Team Management: Conduct weekly team meetings, 1:1 meetings with direct reports, and monitor individual team members' performance.
• Incentive Tracking: Manage and report on incentive programs for clinicians, ensuring accuracy and timely communication.
• Clinician Communication: Lead the dissemination of important updates (e.g., holiday schedules, program changes) via email or Slack.
• Special Projects: Manage staffing schedules and projects related to clinician communications and operational updates, as well as handling any escalated issues related to workforce management.
• Cross-Team Collaboration: Work closely with clinical teams and other departments to address staffing and coverage-related needs.

Skills

Communication

Leadership

Organization

Education

Bachelor's degree in Healthcare Administration/Business Administration or related

Tools

Looker

Telehealth platforms

Workforce management systems

Job description

Manager, Workforce Management

Location: Remote. Employment type: Full-time. Salary Range: $65,000-$70,000, based on experience.

Benefits

• Medical
• Dental
• Vision (with company contribution)
• Paid Time Off
• 401k

Be part of a team enabling access to better healthcare at SteadyMD! SteadyMD is a technology company and healthcare provider that powers high-quality telehealth experiences for its partners, including fast-growing digital healthcare companies, labs, pharmacies, large employers, and Fortune 100 companies like Amazon, AmerisourceBergen, and Abbott. SteadyMD initially launched in two states: California and Missouri. By 2018, the company was licensed, operating, and providing care in all 50 states. We've raised over $60 million in funding from top tier investors including Lux Capital, Pelion Ventures and AB Health Ventures.

Key Responsibilities

• Program Coverage: Monitor daily coverage for key programs by reviewing reports and the scheduling platform, and take necessary actions to fill gaps (Slack announcements, email outreach, etc.).
• Workforce Management Queue: Oversee and ensure timely resolution of tasks related to clinician scheduling, onboarding, and other workforce management needs.
• Team Management: Conduct weekly team meetings, 1:1 meetings with direct reports, and monitor individual team members' performance.
• Incentive Tracking: Manage and report on incentive programs for clinicians, ensuring accuracy and timely communication.
• Clinician Communication: Lead the dissemination of important updates (e.g., holiday schedules, program changes) via email or Slack.
• Special Projects: Manage staffing schedules and projects related to clinician communications and operational updates, as well as handling any escalated issues related to workforce management.
• Cross-Team Collaboration: Work closely with clinical teams and other departments to address staffing and coverage-related needs.

Qualifications

Bachelor's degree in Healthcare Administration, Business Administration, or a related field.

3+ years of experience in workforce management, operations, or a similar role.

Strong communication, leadership, and organizational skills.

Proficiency in telehealth platforms, workforce management systems, and Looker.

EEO/AAP Statement

DocGo is an equal opportunity employer.

We acknowledge and honor the fundamental value and dignity of all individuals.

We pledge ourselves to crafting and maintaining an environment that respects diverse traditions, heritages, and experiences.

DocGo is an Equal Employment Opportunity and affirmative action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.