Manager, People Operations

DocGo; New York (NY); On-site; USD 66,000 - 110,000; Full time

Benefits offered by this job

Medical

Dental & Vision

Paid Time Off

401k

Job summary

DocGo in New York is seeking a Manager, Employee Administration & Shared Services to lead People Operations on site at 685 3rd Avenue. This full-time role focuses on employee relations, administration, and organizational changes across corporate and clinical operations. You will partner with Legal and People leadership, guiding managers and ensuring compliance, documentation, and efficient processes, including leaves and accommodations, in a fast-paced healthcare environment.

Qualifications

• Bachelor’s degree in HR/Business Administration or related field.
• 5+ years HR experience with a focus on generalist or People Operations roles.
• Experience with employee relations, administration, organizational change, leaves, and accommodations.
• Experience in multi-state organizations; healthcare/telehealth experience is a plus.
• Experience with HRIS systems, ideally Workday.

Responsibilities

• Serve as primary onsite People representative for Corporate Shared Services and Clinical Operations.
• Provide HR guidance across the employee lifecycle including performance management and policy interpretation.
• Manage employee relations matters and workplace investigations with Legal collaboration.
• Coach managers on documentation, performance conversations, and policy adherence.
• Oversee employee administration, promotions, transfers, and terminations; manage complex org changes.
• Coordinate organizational changes with approvals, documentation, and stakeholder alignment.
• Support leaves, accommodations, and return-to-work processes with cross-functional teams.
• Ensure data integrity, SOX controls, and audit readiness across People operations.

Skills

Employee relations

HR generalist

People Operations

Organizational change

Communication

Problem-solving

Education

Bachelor’s degree in HR, Business Admin, or related field

Tools

Workday

HRIS

Microsoft Excel

Job description

Job Title: Manager, Employee Administration & Shared Services

Location: 685 3rd Avenue, New York, NY (in-person)

Employment Type: Full- time

Salary Range: $90,000 - $110,000

Benefits: Medical, Dental, and Vision (with company contribution), Paid Time Off, 401k

About DocGo

DocGo is leading the proactive healthcare revolution with an innovative care delivery platform that includes mobile health services, population health, remote patient monitoring, and ambulance services. DocGo disrupts the traditional four-wall healthcare system by providing high quality, highly affordable care to patients where and when they need it. DocGo's proprietary, AI-powered technology, logistics network, and dedicated field staff of over 5,000 certified health professionals elevate the quality of patient care and drive efficiencies for municipalities, hospital networks, and health insurance providers. With Mobile Health, DocGo empowers the full promise and potential of telehealth by facilitating healthcare treatment, in tandem with a remote physician, in the comfort of a patient's home or workplace. Together with DocGo's integrated Ambulnz medical transport services, DocGo is bridging the gap between physical and virtual care.

Key Responsibilities

People Partnership & Employee Relations

• Serve as a primary onsite People representative for Corporate Shared Services and Clinical Operations, building strong relationships with employees, managers, and senior leaders.
• Provide practical HR guidance across the employee lifecycle, including performance management, employee concerns, policy interpretation, organizational changes, and workplace matters.
• Manage employee relations matters and workplace investigations, partnering with People leadership and Legal as appropriate.
• Coach managers on effective employee management, documentation, performance conversations, and application of Company policies and practices.

Employee Administration & Organizational Changes

• Oversee employee administration and personnel transactions, including promotions, transfers, compensation and job changes, reclassifications, reporting-line changes, terminations, and other employment actions.
• Coordinate complex and high-volume organizational changes, ensuring appropriate approvals, documentation, system processing, communications, and stakeholder alignment.
• Partner with People Technology, Payroll, Benefits, Talent Acquisition, and other People functions to ensure accurate and timely execution of employee changes.
• Support workforce restructures, integrations, acquisitions, and other organizational transformation initiatives.

Leaves & Workplace Accommodations

• Provide oversight and guidance for employee leaves of absence and workplace accommodations, ensuring matters are handled consistently, timely, and in accordance with Company practices and applicable requirements.
• Partner with employees, managers, Leaves, Benefits, Legal, and operational leadership on complex leave, return-to-work, and accommodation matters.
• Support the interactive accommodation process and help coordinate operationally appropriate solutions.
• Maintain appropriate documentation, escalation practices, and controls for sensitive employee matters.

People Operations & Shared Services

• Support consistent People Operations practices across Corporate Shared Services, Clinical Operations, and national business operations.
• Help ensure employee inquiries and People transactions are handled accurately, professionally, and within established service expectations.
• Maintain strong documentation, data integrity, approval controls, and audit readiness, including processes supporting SOX compliance.
• Identify opportunities to simplify People processes, strengthen controls, improve the employee and manager experience, and increase operational efficiency.
• Support development and implementation of People policies, procedures, tools, and manager resources.
• Participate in national People initiatives and special projects supporting organizational growth, transformation, and operational effectiveness.

Qualifications

• Bachelor’s degree in Human Resources, Business Administration, or a related field preferred.
• 5+ years of progressive Human Resources experience, with a strong background as an HR generalist, People Operations professional, or HR Business Partner supporting corporate and/or operational employee populations.
• Demonstrated experience with employee relations, employee administration, organizational change, leaves of absence, and workplace accommodations.
• Experience supporting leaders and employees within a multi-state organization strongly preferred.
• Healthcare experience strongly preferred; experience within telehealth, clinical operations, healthcare services, or other highly regulated environments is a significant plus.
• Experience supporting organizational restructures, workforce changes, integrations, or other transformation initiatives preferred.
• Working knowledge of federal, state, and local employment requirements and HR compliance practices.
• Experience with Workday or a comparable enterprise HRIS strongly preferred.
• Strong judgment and discretion when handling confidential and sensitive employee matters.
• Excellent communication, relationship-building, organization, and problem-solving skills.
• Ability to operate effectively in a fast-paced, evolving environment while balancing employee experience, compliance, and business needs.
• Comfortable working directly with employees, managers, and senior leadership and serving as a visible representative of the People function.

EEO/AAP Statement

DocGo is an equal opportunity employer. We acknowledge and honor the fundamental value and dignity of all individuals. We pledge ourselves to crafting and maintaining an environment that respects diverse traditions, heritages, and experiences. DocGo is an Equal Employment Opportunity and Affir-ative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Job Description Disclosure

The above-noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give the applicant a general sense of the responsibilities and expectations of this position. As the nature of business demands change so, too, may the essential functions of the position.