Remote Workers' Comp Claims Technician

Liberty Mutual Insurance; Boise (ID); Hybrid; USD 42,000 - 62,000; Full time

Job summary

Liberty Mutual Insurance seeks a Workers' Compensation Claims Technician to gather essential information and process routine claims with ongoing medical management and timely service. Training may be remote, with in-office visits twice a month if within 50 miles of a specified office.

The role involves investigating claims, managing medical elements, maintaining records, and authorizing payments while identifying subrogation opportunities. Licensing may be required in some states.

Qualifications

• High school diploma plus 1–3 years' customer service or insurance knowledge.
• Licensing may be required in some states.
• Strong analytical skills to understand policy coverage and explain decisions.
• Effective written communication to document files and draft correspondence.
• Good telephone and typing skills.
• Ability to learn and use medical management resources appropriately.

Responsibilities

• Conduct investigations to gather facts from injured workers, employers, and providers on workers' comp claims.
• Provide ongoing medical case management and communicate with parties to resolve issues.
• Assess claim status and refer complex cases to appropriate medical/claims resources.
• Maintain accurate records, update status notes, and generate standard letters.
• Authorize payment of medical benefits and identify potential subrogation opportunities.

Skills

Customer service

Analytical skills

Written communication

Telephone skills

Typing

Education

High school diploma

Job description

Liberty Mutual Insurance seeks a Workers' Compensation Claims Technician to gather essential information and process routine claims with ongoing medical management and timely service. Training may be remote, with in-office visits twice a month if within 50 miles of a specified office.

The role involves investigating claims, managing medical elements, maintaining records, and authorizing payments while identifying subrogation opportunities. Licensing may be required in some states.