Remote Workers' Compensation Claims Technician

Liberty Mutual Insurance; Chandler (AZ); Hybrid; USD 42,000 - 66,000; Full time

Job summary

Liberty Mutual Insurance is seeking a Workers' Compensation Claims Technician to process routine claims and manage ongoing medical care for injured workers. The role includes information gathering, medical management support, and timely communication with claimants, providers, and employers.

The position emphasizes accuracy, timely updates, and referral decisions, with potential for hybrid work arrangements and periodic office visits as needed.

Qualifications

• High school diploma plus 1-3 years' of related customer service experience or applicable insurance knowledge.
• Licensing required in some states.
• Analytical skills to learn and apply basic policy/contract coverage and explain decisions clearly.
• Effective written and verbal communication skills.
• Good telephone and typing skills.
• Ability to use medical management resources appropriately.

Responsibilities

• Conduct investigation to secure essential facts from injured worker, employer and providers regarding workers' compensations through telephone or written reports.
• Provides on-going medical case management for assigned claims and initiates calls to injured worker and medical provider when needed.
• Continually assesses claim status to determine if problem cases should be referred for additional review or resources.
• Maintains accurate records and handles administrative responsibilities related to processing and payment of claims; updates status notes and documents results of contacts and reports.
• Authorizes payment of medical payments and/or medical treatment.
• Recognizes potential subrogation cases and refers them to the Subrogation Units.

Skills

Customer service

Analytical skills

Written communication

Telephone skills

Typing skills

Education

High school diploma

Licensing may be required

Job description

Liberty Mutual Insurance is seeking a Workers' Compensation Claims Technician to process routine claims and manage ongoing medical care for injured workers. The role includes information gathering, medical management support, and timely communication with claimants, providers, and employers.

The position emphasizes accuracy, timely updates, and referral decisions, with potential for hybrid work arrangements and periodic office visits as needed.