Workers' Compensation Claim Representative/Senior Claim Representative

The Hartford; Naperville (IL); Hybrid; USD 56,000 - 94,000; Full time

Job summary

The Hartford in Naperville, IL is seeking a Claims Representative or Sr. Claim Representative based on experience to investigate workers’ compensation claims, provide superb service, and ensure accurate settlements within regulatory guidelines.

The role offers hybrid or remote arrangements; offices in multiple locations including Naperville. Start date is January 19, 2027, with Monday–Friday core hours and a 5-week training plan.

Qualifications

• HS Diploma required; bachelor’s degree preferred.
• Experience in workers’ compensation claims is a plus.
• Excellent customer service mindset and relationship building.
• Strong organizational skills and ability to multitask.
• Excellent written and verbal communication; negotiation skills.
• Ability to adapt to changing workflows and environments.

Responsibilities

• Effectively manage workers’ compensation claims requiring timely investigations and financial accuracy.
• Provide benefit oversight and ensure compliance with statutory guidelines for all claims.
• Leverage professional resources to facilitate claim resolution and restore claimants’ lives.
• Deliver exceptional customer service by building productive relationships with customers.
• Analyze data to inform critical claim decisions and calculate disability benefits.
• Utilize technology to achieve accurate and efficient claim outcomes.

Skills

Customer service

Communication skills

Time management

Claims experience

MS Office

Education

HS Diploma

Bachelor’s degree preferred

Tools

MS Office Suite

Job description

Claims Representative - CH09CN

Sr Representative Claims - CH08BE

We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future.

This position can be filled as a Claim Representative or Sr. Claim Representative based on experience. The Workers’ Compensation Claim / Sr. Claim Representative is accountable for planning, recommending, and executing the investigation of workers’ compensation claims. Our dynamic team of claim professionals provide superb customer service with the valuation, disposition and settlement of worker compensation claims while consistently adhering to our corporate claim settlement policies. Additionally, the representatives will work within established procedures in adherence to statutory, regulatory and ethical requirements.

This role can have a Hybrid or Remote work arrangement. Candidates who live near one of our office locations (Hartford, CT, San Antonio, TX, Lake Mary, FL, Phoenix, AZ, Naperville, IL, Alpharetta, GA) will have the expectation of working in an office 3 days a week (Tuesday through Thursday). Candidates who do not live near an office will have a remote work arrangement, with the expectation of coming into an office as business needs arise.

Start Date: January 19, 2027

Hours: Monday - Friday, core business hours

Training: 5 weeks

Responsibilities

• Effectively manage workers’ compensation claims requiring timely investigations and financial accuracy
• Provide benefit oversight, appropriate file disposition and adherence to statutory guidelines for all claims
• Leverage a network of professional resources that may include: doctors, nurses, attorney and regulators to facilitate our mission of restoring the lives of our claimants
• Provide exceptional customer service by establishing and maintaining productive business relationships with customers
• Utilize critical thinking skills to gather and analyze data information to inform critical claim decisions
• Provide accurate mathematical calculations of disability benefit rates and claim financial exposures
• Leverage contemporary technology to achieve accurate and efficient claim outcomes
• Consistently demonstrate professional diplomacy during all interactions with customers
• Contribute to a courageous culture that promotes collaboration to maximize operational performance and employee engagement
• Embrace a culture of continuous improvement

Qualifications

This opportunity will be hired as a WC Claim Representative (Tier 9) or Sr WC Claim Representative (Tier 8) depending on experience.

Claim Representative: $56,391 - $84,587

• Prior workers’ compensation insurance claim handling is preferred
• HS Diploma required, bachelor’s degree is preferred
• Demonstrated passion for delivering a superb customer experience
• Excellent organizational skills, especially regarding prioritizing work activities
• Strong computer proficiency in the MS Office Suite (Word, Excel, Outlook & PowerPoint)
• Superb time management and organizational skills
• Ability to meet productivity targets in a fast-paced, team-oriented environment
• Excellent communication skills and negotiation skills
• Ability to adapt and flourish using industry-changing workflows
• Excellent written and verbal communication skills
• Demonstrates active listening to attentively meet the needs of our customers and exhibit empathy during difficult situations
• Demonstrated desire to promote an inclusive culture of continuous learning that is built on teamwork, collaboration, transparency, and accountability to one another
• Ability to self-manage competing priorities while delivering accurate work within key timelines

Sr. Claim Representative: $62,400 - $93,600

• Minimum of 2+ years of experience in workers' compensation claim handling required
• Certification exams and adjusting licenses as required by state
• Outstanding interpersonal skills
• Strong focus delivering outstanding customer service
• Demonstrated strong written and verbal communication skills
• Demonstrated consistent high level of performance and achievement over career span
• Excellent time management skills with the ability to manage competing priorities
• HS Diploma required, Bachelor’s Degree is preferred

Compensation

The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford’s total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is:

$56,391 - $93,600

The posted salary range reflects our ability to hire at different position titles and levels depending on background and experience.

Equal Opportunity Employer/Sex/Race/Color/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age