Remote Customer Service Representative

Afni, Inc.; Atlanta (GA); Remote; USD 20,000 - 21,000; Full time

Benefits offered by this job

Paid training

PTO & sick time

Health benefits

Vision benefits

Dental benefits

401k with match

Tuition reimbursement

Job summary

Afni, Inc. is seeking a wireless customer service specialist to support inbound calls and assist customers with their wireless accounts. You will rely on product knowledge to troubleshoot, update records, and process orders, all from a dedicated home-office setup.

The role requires strong communication, empathy, and multitasking, with a 12-week paid training period. The company offers a pathway for growth, a supportive leadership team, and a benefits package including health/vision/dental

Qualifications

• Exceptional communication and active listening in a fast-paced setting.
• Ability to handle difficult situations with empathy and professionalism.
• Experience in a home office environment with multiple systems.

Responsibilities

• Deliver world-class customer service to wireless inbound callers.
• Process orders, update accounts and records with accuracy.
• Troubleshoot and resolve customer concerns with empathy and efficiency.

Skills

Customer service

Communication

Active listening

Time management

Multitasking

Education

GED or High School Diploma

Job description

Description

Career paths start between $14.50 and $15/hr plus bonus.

Why start building your career at Afni?

We believe in you and invest in your success! From the very beginning, our coaches and trainers work with you to achieve the goals you set. We’ve been in business since 1936, so you can be sure the career you start today will still be here tomorrow.

What do we offer?

A training program and leadership team that believes in you. After training, we offer paid personal time off, paid sick time, health/vision/dental benefits, 401k with matching contributions, and a tuition reimbursement program.

What can you expect from your work at Afni?

This position is for wireless customer service, so you will be handling mainly inbound calls from people looking for assistance with their wireless accounts. You can also expect stability, encouragement, a cooperative environment where you can learn, grow, and advance.

What do we expect from you as part of this team?

You will deliver world-class customer service to inbound callers as well as utilize product knowledge to troubleshoot and solve customer concerns with both empathy and efficiency. Those calls will require processing of orders, updating accounts, updating records, effective multitasking, and strong attention to detail.

Requirements

Key Qualifications

• Exceptional communication and active listening skills, with the ability to build rapport and handle difficult situations professionally; navigating multiple systems and maintaining a positive attitude under pressure; quick-thinking problem solver; and self-motivated with a strong work ethic and effective time management in a home office setting.
• Customer service experience: Minimum 1 year in a customer service or sales role, with a minimum of 6 months in a call center virtual setting.
• Available for 12 weeks of paid training, with consistent 8-hour shifts scheduled between Sunday and Saturday, 07:00AM — 01:00AM CST.
• Available to work 8-hour shifts any day of the week, including weekends and holidays, between 07:00AM — 01:00AM CST.
• Must pass a background screening, be at least 18 years old, have a GED or High School Diploma, and be legally permitted to work in the United States.

Afni is currently hiring in the following states. You must live in one of these states:

• Alabama
• Georgia
• North Carolina
• South Carolina
• Texas
• Wisconsin
• Iowa

What You Need to Thrive in Our Remote Environment:

• Cable or Fiber Internet Service only (no dial-up, DSL, satellite or cellular)
• 25Mbps Download/10Mbps Upload
• Ping Rate — Less than 100 ms
• A private workspace with desk/chair where surrounding noise (children, pets, people, electronics, etc.) cannot be heard or present during working hours.
• Ability to be on webcam during working hours