Remote Customer Service Representative

Afni, Inc.; Montgomery (AL); Remote; USD 45,847,000 - 49,594,000; Full time

Benefits offered by this job

Paid training

Health insurance

Dental insurance

Vision insurance

Paid time off

Career growth

Company equipment provided

Job summary

Afni, Inc. is hiring a Customer Service Representative for a remote role based in Alabama. The position is full-time, $16.00 per hour, with paid training and eligibility for a monthly bonus.

You will assist customers with account, billing, and technical concerns, use AI-assisted tools, and strive to deliver empathetic, resolving solutions while meeting performance goals.

Qualifications

• Six months of customer service experience.
• Must be 18 years of age.
• GED or High School Diploma required.
• Must be legally permitted to work in the United States.

Responsibilities

• Listen, ask questions, and uncover what customers really need.
• Research and resolve account, billing, service, device, and technical concerns.
• Troubleshoot issues requiring additional support.
• Recommend and sell products, services, upgrades, or additional lines based on customer needs.
• Confidently handle frustrated or challenging customers.
• Help retain customers by finding solutions that address their concerns.
• Navigate multiple systems and resources to resolve customer concerns.
• Work toward established customer experience and performance goals.

Job description

Customer Service Representative

Remote, AL | Full-Time | $16.00/hour | Paid Training
Pay includes $16.00 base and monthly bonus eligibility.

• You must live in Alabama to be eligible for this position.***

Description

Customer Service Representative

Remote, AL | Full-Time | $16.00/hour | Paid Training

Pay includes $16.00 base and monthly bonus eligibility.

• You must live in Alabama to be eligible for this position.***

Help customers solve problems that need a human touch.

We’re hiring Customer Service & Solutions Advisors to support customers for a leading telecommunications provider.

Customers may use automated or AI-assisted support before reaching you, so you’ll focus on conversations that require problem-solving, empathy, judgment, and personalized solutions.

What You’ll Do

• Listen, ask questions, and uncover what customers really need
• Research and resolve account, billing, service, device, and technical concerns
• Troubleshoot issues requiring additional support
• Recommend and sell products, services, upgrades, or additional lines based on customer needs
• Confidently handle frustrated or challenging customers
• Help retain customers by finding solutions that address their concerns
• Navigate multiple systems and resources to resolve customer concerns
• Work toward established customer experience and performance goals

You’ll Be a Great Fit If You:

• Enjoy helping people and solving problems
• Communicate confidently and professionally
• Think critically and ask good questions
• Are comfortable recommending and selling products and services
• Are motivated by goals and results
• Can remain professional during challenging conversations
• Are comfortable with technology and learning new systems including Ai assisted tools
• Are dependable and open to coaching and feedback

Work Environment

• Work at home phone-based customer support environment.
• Distraction-free work space with 4 walls and a door, no electronics, people, pets, noise, etc.
• Ability to work scheduled shifts, including occasional overtime based on business needs.
• Company Provided equipment
• Candidate must have cable or fiber optic internet service provider and ability to plug equipment directly into a modem (No WiFi)

Previous call center experience is helpful but not required. Experience in customer service, retail, hospitality, technical support, telecommunications, or other customer-facing roles can provide valuable transferable skills.

What We Offer

• $16.00/hour starting pay
• Full-time, 40-hour work week
• Paid training
• Medical, dental, and vision insurance
• Paid time off
• Career growth and advancement opportunities

Requirements

What are the qualifications to be a Customer Service Representative at Afni?

• Six months of customer service experience
• Must be 18 years of age
• Must have GED or High School Diploma
• Must be legally permitted to work in the United States

What You Need to Thrive in Our Remote Environment:

• Cable or Fiber Internet Service only (no dial-up, DSL, satellite or cellular)
• 25Mbps Download/10Mbps Upload
• Ping Rate – Less than 100 ms
• A private workspace with desk/chair where surrounding noise (children, pets, people, electronics, etc.) cannot be heard or present during working hours.
• Ability to be on webcam during working hours