Remote Wireless Customer Care Specialist

Crunch Fitness; United States; Remote; USD 15,000 - 16,000; Full time

Benefits offered by this job

Paid personal time off

Health/vision/dental benefits

401k with matching contributions

Tuition reimbursement program

Job summary

Crunch Fitness is seeking a Wireless Customer Service representative to provide assistance with wireless accounts. The role involves handling inbound calls, delivering exceptional customer service, and troubleshooting issues with empathy and efficiency.

Candidates must have at least 1 year of customer service or sales experience, including 6 months in a virtual call center. Training for the position lasts 12 weeks, and applicants should be open to working flexible 8-hour shifts including weekends.

Qualifications

• Minimum 1 year experience in customer service or sales.
• 6 months experience in a call center virtual setting.
• Available for 12 weeks of paid training.

Responsibilities

• Handle inbound calls for wireless customer service.
• Deliver world-class customer service to callers.
• Process orders and update accounts.

Skills

Exceptional communication skills

Active listening skills

Problem solving

Attention to detail

Time management

Education

GED or High School Diploma

Job description

Crunch Fitness is seeking a Wireless Customer Service representative to provide assistance with wireless accounts. The role involves handling inbound calls, delivering exceptional customer service, and troubleshooting issues with empathy and efficiency.

Candidates must have at least 1 year of customer service or sales experience, including 6 months in a virtual call center. Training for the position lasts 12 weeks, and applicants should be open to working flexible 8-hour shifts including weekends.