Remote Customer Service Representative

Afni; Atlanta (GA); Remote; USD 18,000 - 26,000; Full time

Benefits offered by this job

Company Provided equipment

Paid training

Medical, dental, and vision insurance

Paid time off

Career growth and advancement opportun

Job summary

Afni, Inc. is hiring remote Customer Service & Solutions Advisors in Georgia to support a leading telecommunications provider. You will handle conversations requiring problem-solving and empathy, with AI-assisted tools aiding the process.

Essential qualities include the ability to work from a distraction-free home office, after training, and with provided equipment. The role emphasizes customer care, soft skills, and meeting performance goals in a supportive team environment.

Qualifications

• Six months of customer service experience.
• Must be 18 years of age.
• GED or High School Diploma required.
• Legally permitted to work in the United States.

Responsibilities

• Listen, ask questions, and uncover what customers really need.
• Research and resolve account, billing, service, device, and technical concerns.
• Troubleshoot issues requiring additional support.
• Recommend and sell products, services, upgrades, or additional lines.
• Handle frustrated or challenging customers professionally.
• Help retain customers by addressing their concerns.
• Navigate systems and resources to resolve issues.
• Work toward customer experience and performance goals.

Skills

Customer service

Problem solving

Communication

Phone support

Tech-savvy

Education

GED or High School Diploma

Job description

Remote, GA | Full-Time | $16.00/hour | Paid Training

Pay includes $16.00 base and monthly bonus eligibility.

***You must live in Georgia to be eligible for this position.***

Help customers solve problems that need a human touch.

We’re hiring Customer Service & Solutions Advisors to support customers for a leading telecommunications provider.

Customers may use automated or AI-assisted support before reaching you, so you’ll focus on conversations that require problem-solving, empathy, judgment, and personalized solutions.

What You’ll Do

• Listen, ask questions, and uncover what customers really need
• Research and resolve account, billing, service, device, and technical concerns
• Troubleshoot issues requiring additional support
• Recommend and sell products, services, upgrades, or additional lines based on customer needs
• Confidently handle frustrated or challenging customers
• Help retain customers by finding solutions that address their concerns
• Navigate multiple systems and resources to resolve customer concerns
• Work toward established customer experience and performance goals

You’ll Be a Great Fit If You:

• Enjoy helping people and solving problems
• Communicate confidently and professionally
• Think critically and ask good questions
• Are comfortable recommending and selling products and services
• Are motivated by goals and results
• Can remain professional during challenging conversations
• Are comfortable with technology and learning new systems including Ai assisted tools
• Are dependable and open to coaching and feedback
• Work at home phone-based customer support environment.
• Distraction-free work space with 4 walls and a door, no electronics, people, pets, noise, etc.
• Ability to work scheduled shifts, including occasional overtime based on business needs.
• Company Provided equipment
• Candidate must have cable or fiber optic internet service provider and ability to plug equipment directly into a modem (No WiFi)

Previous call center experience is helpful but not required. Experience in customer service, retail, hospitality, technical support, telecommunications, or other customer-facing roles can provide valuable transferable skills.

What We Offer

• $16.00/hour starting pay
• Paid training
• Medical, dental, and vision insurance
• Paid time off
• Career growth and advancement opportunities

Requirements

What are the qualifications to be a Customer Service Representative at Afni?

• Six months of customer service experience
• Must be 18 years of age
• Must have GED or High School Diploma
• Must be legally permitted to work in the United States

What You Need to Thrive in Our Remote Environment:

• Cable or Fiber Internet Service only (no dial-up, DSL, satellite or cellular)
• 25Mbps Download/10Mbps Upload
• Ping Rate – Less than 100 ms
• A private workspace with desk/chair where surrounding noise (children, pets, people, electronics, etc.) cannot be heard or present during working hours.
• Ability to be on webcam during working hours

Shift

Full-time