Remote Wireless Customer Service Rep—Training & Benefits

Tyto Athene, LLC; United States; Remote; USD 19.000 - 22.000; Vollzeit

Benefits dieser Stelle

Paid time off

Paid sick time

Health benefits

Vision benefits

Dental benefits

401k with match

Tuition reimbursement

Zusammenfassung

Afni is hiring for a wireless customer service role that can be performed remotely. You will handle inbound calls, assist customers with wireless accounts, and may upsell products.

The position includes a 12-week paid training period with consistent 8-hour shifts. Ideal candidates have at least 1 year in customer service or sales, with 6 months in a call center setting, and can work Sundays through Saturdays between 7:00 AM and 1:00 AM CST.

Qualifikationen

• Exceptional communication and active listening skills, with the ability to build rapport and handle difficult situations professionally; navigating multiple systems and maintaining a positive attitude under pressure; quick-thinking problem solver; and self-motivated with a strong work ethic and effective time management in a home office setting.
• Sales-focused mindset: Proven ability to sell and upsell products/services while delivering excellent customer service.
• Customer service experience: Minimum 1 year in a customer service or sales role, with a minimum of 6 months in a call center virtual setting.
• Available for 12 weeks of paid training, with consistent 8-hour shifts scheduled between Sunday and Saturday, 07:00AM – 01:00AM CST.
• Available to work 8-hour shifts any day of the week, including weekends and holidays, between 07:00AM – 01:00AM CST.
• Must pass a background screening, be at least 18 years old, have a GED or High School Diploma, and be legally permitted to work in the United States.

Aufgaben

• Deliver world-class customer service to inbound callers and troubleshoot and solve customer concerns with empathy and efficiency.
• Process orders, update accounts, and update records while multitasking and maintaining high attention to detail.

Kenntnisse

Communication

Active listening

Rapport building

Problem solving

Time management

Ausbildung

GED or High School Diploma

Jobbeschreibung

Afni is hiring for a wireless customer service role that can be performed remotely. You will handle inbound calls, assist customers with wireless accounts, and may upsell products.

The position includes a 12-week paid training period with consistent 8-hour shifts. Ideal candidates have at least 1 year in customer service or sales, with 6 months in a call center setting, and can work Sundays through Saturdays between 7:00 AM and 1:00 AM CST.