Client Technologies Specialist 1 - Remote

Remote Jobs; Augusta (ME); Remote; USD 52,000 - 78,000; Full time

Job summary

Remote Jobs is seeking a Desktop Support Specialist to assist users with Windows OS and related products. The role emphasizes remote work, strong customer service, and collaborative problem solving.

Responsibilities include installing updates, remote troubleshooting, removing risky software, documenting work, and participating in team meetings. Occasional onsite travel to pick up equipment is required, with mileage reimbursement for personal vehicles.

Qualifications

• Experience with Windows OS and related products.
• Strong customer service experience.
• Ability to troubleshoot hardware/software and remote support.
• Prior experience in the State of Maine
• Knowledge of software updates and OS upgrades

Responsibilities

• Provide desktop computer support.
• Install application updates.
• Troubleshoot and remediate Operating System update failures.
• Remove unsupported or vulnerable software from end users’ computers.
• Ensure that all work is documented for future reference.
• Follow quality standards.
• Understand the installation of software patches and upgrades.
• Understand the use of remote technology and commands.
• Communicate accurate and useful status updates.
• Attend and participate in team meetings.
• Ability to work in a team environment.
• Strong communication skills; both written and spoken.

Skills

Hardware/Software troubleshooting

Customer service experience

Windows Operating systems knowledge

Previous State of Maine experience

Job description

Work Location:

Majority of the role will be performed remotely. Will need to travel onsite to pick up equipment on occasion. When traveling for work purposes mileage expenses will be reimbursed if utilizing your own vehicle. If utilizing a State of Maine vehicle mileage will not be reimbursed.

Top Skills:

• Hardware/Software troubleshooting
• Strong customer service experience
• Windows Operating systems and products knowledge
• Previous State of Maine experience required

Job Description:

The Specialist is knowledgeable on the usage and support of Windows Operating systems and products that run on those platforms. The individual performs a full range of computer administration functions with minimal direction and/or technical support. The individual will uninstall, repair, or update software and operating systems. The individual will perform advanced troubleshooting and remediation via remote support. Vendor technical liaison functions maybe required.

Responsibilities Include:

• Provide desktop computer support.
• Install application updates.
• Troubleshoot and remediate Operating System update failures.
• Remove unsupported or vulnerable software from end users ; computers.
• Ensure that all work is documented for future reference.
• Follow quality standards.
• Understand the installation of software patches and upgrades.
• Understand the use of remote technology and commands.
• Communicate accurate and useful status updates.
• Attend and participate in team meetings.
• Ability to work in a team environment.
• Strong communication skills; both written and spoken.