Remote Application Support Specialist | IT Troubleshooter

Ime Resources Llc; Atlanta (GA); Remote; USD 65,000 - 95,000; Full time

Job summary

ExamWorks is seeking an Application Support Specialist to join the Information Systems team. This 100% remote role supports staff and clients, troubleshooting issues with service desk and development teams to ensure smooth software operations.

You will create end-user documentation, assist with migrating acquisitions onto our platform and maintain system compliance. A collaborative mindset and strong Windows skills are essential.

Qualifications

• 3+ years of experience in application support.
• Extensive knowledge of the MS Windows platform.
• Healthcare or insurance industry experience preferred.
• Ability to maintain confidentiality and promote teamwork.

Responsibilities

• Provide technical support to business users by investigating, validating and resolving reported issues.
• Manage deployment of integrated business systems including enterprise fax, transcription and dictation.
• Create end-user documentation and instructions for software solutions and maintain documentation as system changes dictate.
• Utilize internal software systems to provide support to our business units.
• Provide assistance in migrating new acquisitions onto our software platform.
• Identify, analyze and document defects or inconsistencies in application functionality, user interface, output and performance.
• Perform basic application testing to help ensure quality software releases.
• Work closely with developers and a variety of end users to ensure technical compatibility and user satisfaction.
• Act as a liaison between business units, technology teams and support teams in order to aid project scope, manage budgets and ensure effective rollout and training of new technologies.
• Ensure and promote effective and efficient utilization of company resources.
• Participate in development of long range planning for new projects and programs.
• Maintain all standards of compliance.
• Provide advice, training and technical support for various projects as required.

Skills

Problem solving

Attention to detail

Team collaboration

Confidentiality

Customer service

Education

Bachelor's degree in a related field

Tools

MS Windows

Job description

ExamWorks is seeking an Application Support Specialist to join the Information Systems team. This 100% remote role supports staff and clients, troubleshooting issues with service desk and development teams to ensure smooth software operations.

You will create end-user documentation, assist with migrating acquisitions onto our platform and maintain system compliance. A collaborative mindset and strong Windows skills are essential.