Desktop Support Specialist

remoting.work; United States; Remote; USD 52,000 - 68,000; Full time

Job summary

remoting.work is seeking a Desktop Support Specialist to maintain productivity by resolving hardware and software issues. The role involves remote, asynchronous support across US time zones, with a distributed team and written-case driven workflows.

The successful candidate will troubleshoot Windows and macOS, assist users remotely, and manage AD/GP permissions. Strong written English and clear communication are essential for success.

Qualifications

• Experience troubleshooting hardware issues on Windows and macOS.
• Experience providing software support to end users.
• Proficiency delivering technical support remotely.
• Clear communication skills for explaining technical issues to non-technical users.
• Working knowledge of Active Directory and Group Policy.
• Strong written English.

Responsibilities

• Diagnose and resolve hardware issues across Windows and macOS devices.
• Troubleshoot software problems and guide users through solutions remotely.
• Manage user accounts, permissions, and access through Active Directory and Group Policy.
• Provide remote support using remote desktop tools to resolve issues efficiently.
• Log, track, and update support cases within the ticketing system.

Skills

Windows

macOS

Remote support

Active Directory

Group Policy

Technical communication

Remote Desktop

Ticketing system

Tools

Remote Desktop

Ticketing system

Job description

Desktop Support Specialist

Remote (Based at an approved local secure facility). We work US time zones and ask that you're available during those hours, even if that means adjusting your schedule.

About The Role

This role exists to keep employees productive by resolving hardware and software issues quickly and reliably. The work is primarily asynchronous, with most requests tracked and updated through written communication. The team is distributed across multiple countries. Structured processes guide every support case, and consistent, accurate resolutions are expected. The person in this role works independently once trained on our systems and procedures.

What You'll Do

• Diagnose and resolve hardware issues across Windows and macOS devices.
• Troubleshoot software problems and guide users through solutions remotely.
• Manage user accounts, permissions, and access through Active Directory and Group Policy.
• Provide remote support using remote desktop tools to resolve issues efficiently.
• Log, track, and update support cases within the ticketing system.

What We're Looking For

• Experience troubleshooting hardware issues on Windows and macOS systems.
• Experience providing software support to end users.
• Proficiency delivering technical support remotely.
• Clear communication skills for explaining technical issues to non-technical users.
• Working knowledge of Active Directory and Group Policy.
• Strong written English — our company works in English.