Remote WiFi Connectivity Program Lead

BH Management Services, LLC; Maryland City (MD); Remote; USD 80,000 - 87,000; Full time

Job summary

BH Management Services, LLC is seeking a Resident WiFi Connectivity Program Manager to lead the strategic direction, execution, and continuous evolution of our resident connectivity, internet, and IoT initiatives across our portfolio.

You will partner with Property Operations, IT, Marketing, and external vendors to maximize performance, enhance resident experience, and improve efficiency. Strong data-driven decision making and vendor management are essential.

Qualifications

• Experience with resident connectivity programs and smart home technologies.
• Strong analytical skills and ability to translate data into actionable insights.
• Excellent written and verbal communication; able to influence across teams.
• Willingness to travel up to 60% for regional deployments and vendor coordination.

Responsibilities

• Lead and execute the Resident Internet and Smart Technology Program strategy across the portfolio.
• Develop initiatives to improve operational efficiency, resident adoption, and financial performance.
• Define, track, and report on program goals, KPIs, and performance metrics to stakeholders.
• Evaluate program effectiveness using data and feedback; implement enhancements.
• Ensure consistent program execution and standards across markets and communities.
• Lead, coach, and develop team members; foster accountability and collaboration.

Skills

WiFi experience

SmartHome tech

Program management

Vendor management

Data analysis

Education

Associate’s degree in Business or IT

Equivalent experience considered

Tools

Microsoft 365

Project management software

Reporting platforms

Property management systems

Adobe products

Job description

BH Management Services, LLC is seeking a Resident WiFi Connectivity Program Manager to lead the strategic direction, execution, and continuous evolution of our resident connectivity, internet, and IoT initiatives across our portfolio.

You will partner with Property Operations, IT, Marketing, and external vendors to maximize performance, enhance resident experience, and improve efficiency. Strong data-driven decision making and vendor management are essential.