Remote Wide-Format Service Tech — Travel & Training

Pacific Office Automation; Houston (TX); On-site; USD 41,328 - 52,348; Full time

Benefits offered by this job

Medical, Dental, Vision, Life

Matched 401(k)

PTO, Vacation, Sick Leave

Company vehicle

Ongoing training

Job summary

Pacific Office Automation is seeking a Wide Format Service Technician to support customers across the United States. This home-based role requires roughly 50% travel mainly in the Central and Eastern regions, serving as a trusted resource for wide format installation, service, and training.

The ideal candidate is self-motivated, customer-focused, and enjoys independent work while visiting customer sites. Requires experience with wide format equipment, Onyx RIP workflows, and strong networking

Qualifications

• 2-6 years minimum of relevant field service experience.
• Experience servicing and repairing wide format equipment and related technology.
• Experience with Canon wide format print equipment strongly preferred.
• Working knowledge of Onyx software and production RIP workflows preferred.
• Strong computer and networking knowledge.
• Excellent customer service and communication skills.
• Strong mechanical, electrical, and troubleshooting abilities.
• Strong working knowledge of Windows operating systems and related applications.

Responsibilities

• Provide phone and onsite technical support to customers.
• Perform diagnostics, troubleshooting, repairs, software upgrades, machine modifications, retrofits, and preventative maintenance on production print equipment.
• Complete equipment installations, deinstallations, relocations, and customer operator training.
• Follow up with customers after installations to ensure expectations have been met and equipment is operating properly.
• Manage and coordinate upcoming installations, including confirming site readiness requirements such as power availability, forklift scheduling, and RIP software compatibility.
• Provide high-quality technical support by completing service calls according to company standards and service agreements.
• Assist customers with equipment-related questions and provide guidance regarding color management and production workflows.
• Develop a working knowledge of Onyx software and RIP systems to support customer print production environments.
• Understand how RIP software manages print production and assist customers with general operational questions.
• Participate in ongoing training programs to remain current on products, software, and service procedures.
• Support sales teams by identifying equipment upgrade opportunities and assisting with technical evaluations.
• Maintain accurate service records and documentation.
• Work effectively in a fast-paced, customer-focused environment.

Skills

Field service

Diagnostics

Customer service

Networking

Windows OS

Independent work

50% travel

Tools

Onyx software

RIP workflows

Canon equipment

Canon wide format

Job description

Pacific Office Automation is seeking a Wide Format Service Technician to support customers across the United States. This home-based role requires roughly 50% travel mainly in the Central and Eastern regions, serving as a trusted resource for wide format installation, service, and training.

The ideal candidate is self-motivated, customer-focused, and enjoys independent work while visiting customer sites. Requires experience with wide format equipment, Onyx RIP workflows, and strong networking