Remote Website Operations Manager

W J Deutsch & Sons Ltd

Stamford (CT)

On-site

USD 90,000 - 130,000

Full time

14 days+

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Job summary

Deutsch Family Wine & Spirits is seeking a Website Operations Manager to own the brand website portfolio, oversee daily operations, and drive enhancements across the organization. You will work with Marketing, Brand teams, Digital agencies, and Technology partners to deliver high-quality digital experiences that support growth and customer engagement.

The role involves hands-on website administration, governance, and release management, plus managing redesign projects from discovery to launch.

Qualifications

Bachelor's degree in Business, Information Systems, Computer Science, Digital Marketing or related field.
5+ years experience managing websites, digital platforms, and web operations.
Experience leading website redesign projects and coordinating cross‑functional digital initiatives.
Demonstrated expertise with Shopify (Shopify Plus and Hydrogen experience preferred).
Strong project management and vendor management experience.
Experience working with external agencies and development partners.
Demonstrated ability to translate business requirements into actionable website solutions.
Experience maintaining and administering modern website platforms and CMS solutions.
Strong understanding of website technologies, integrations, APIs, web hooks, and digital ecosystems.
Working knowledge of HTML, CSS, Javascript, and website troubleshooting methodologies.
Experience with Google Analytics, Google Tag Manager, SEO, GEO, and website performance optimization.

Responsibilities

Serve as the primary owner of the DFWS website portfolio across multiple brands.
Oversee day-to-day website operations, ongoing enhancements, support activities, and platform health.
Ensure site stability, performance, uptime, governance, and operational continuity.
Manage content publishing processes, website configurations, redirects, forms, integrations, and platform administration.
Coordinate with business stakeholders and technology teams to resolve website-related issues and requests.
Lead website redesign projects from discovery through launch using project management methodologies.
Facilitate discovery sessions, requirements gathering, stakeholder alignment, content planning, testing, and launch activities.
Partner with agency resources for complex development efforts, design implementation, technical architecture, and large-scale website builds.
Develop project plans, timelines, resource requirements, and communication plans.
Manage project risks, dependencies, budgets, issue resolution, user acceptance testing, quality assurance, and post-launch stabilization activities.
Manage intake, prioritization, and execution of website enhancement requests including a backlog of improvements.
Perform hands-on support work such as content updates, page edits, redirects, metadata updates, form adjustments, tag updates, and CMS configuration changes.
Troubleshoot and resolve website issues involving content, functionality, integrations, navigation, analytics tagging, and user experience.
Manage integrations connecting websites with ecommerce, CRM, email marketing, customer data, and content platforms.
Ensure data integrity across connected systems and digital experiences.
Oversee release planning, testing, deployment, and post-release validation activities.
Document website processes, configurations, support procedures, and governance standards.
Ensure websites comply with applicable accessibility, privacy, and compliance requirements.
Partner with IT Security to maintain secure website operations.
Support governance related to cookies, tracking technologies, privacy compliance, and digital data collection practices.
Stay informed on evolving regulatory requirements affecting digital experiences.