Website Merchandising & Operations Lead

Williams-Sonoma, Inc.; San Francisco, Northern (CA, KY); Hybrid; USD 100,000 - 115,000; Full time

Benefits offered by this job

Generous discount on all brands

401(k) plan and investment options

Paid vacations and holidays

Health, dental, and vision insurance

Tax-free commuter benefits

Wellness program

Job summary

Williams-Sonoma, Inc. in San Francisco is seeking a Manager of Website Operations + Merchandising to oversee day-to-day site operations and shape merchandising strategy using customer insights.

You will drive web initiatives, ensure accurate product representations, and lead cross-functional teams for timely launches. The role requires 5+ years in e-commerce/web merchandising, strong project management, and leadership capabilities; CMS and analytics experience preferred.

Qualifications

• 5+ years in an e-commerce/website operations/web merchandising role.
• Strong affinity for the product and brand.
• Project management skills with ability to manage multiple complex projects simultaneously.
• Experience managing a team with direct reports.
• Proven ability to adapt and respond with urgency in a fast-paced environment.
• Knowledge of web development lifecycle and processes is essential.

Responsibilities

• Oversee day-to-day website operations and ensure initiatives meet timelines and best practices.
• Drive merchandising strategies using site analytics to improve conversion and customer experience.
• Collaborate with IT, Creative, Marketing, Merchandising, and Development teams on site enhancements and launches.
• Lead end-to-end projects for seasonal product and feature rollouts; manage testing and QA/UAT.
• Maintain audit trails for product listings, pricing, and imagery; ensure content accuracy.

Skills

E-commerce operations

Web merchandising

Project management

Team leadership

Analytics

Education

Bachelor's degree in relevant field

Tools

JIRA

Confluence

Adobe Analytics

Job description

Williams-Sonoma, Inc. in San Francisco is seeking a Manager of Website Operations + Merchandising to oversee day-to-day site operations and shape merchandising strategy using customer insights.

You will drive web initiatives, ensure accurate product representations, and lead cross-functional teams for timely launches. The role requires 5+ years in e-commerce/web merchandising, strong project management, and leadership capabilities; CMS and analytics experience preferred.