Remote Warranty Claims Specialist - Service Parts

Canon USA & Affiliates; Richmond (VA); Remote; USD 50,000 - 81,000; Full time

Job summary

Canon Medical Systems USA, Inc. is seeking a Warranty Specialist - Service Parts (Remote) to manage all aspects of the warranty claim process for service parts across the CMSU vendor network.

The role is home-office based within the USA, with responsibility for accurate billings, timely claims, warranty database maintenance, and monthly performance reporting. Collaborating with Finance and other departments, you will ensure warranty reimbursements, proper entitlement verifications, and timely

Qualifications

• 2 years Experience in a service parts or logistics environment and dealing with vendor warranty claims
• Preferred: 5 years Experience in a service parts or logistics environment and dealing with vendor warranty claim
• Preferred Education: 4 Year Bachelor's Degree

Responsibilities

• Ensure that all warranty entitlements from CMSU vendors are claimed
• Responsible for $16M in warranty claim reimbursement annually with 3,000+ transactions
• Ensure that all billings that occur are verified for warranty entitlements
• File warranty claims within the vendor set time limit
• Maintain a warranty database on all warranty entitlements
• Ensure the timely return of defective warranty parts to the vendor
• Ensure that all replacement parts or financial credits are received in a timely manner
• Work closely with the Finance department to ensure that warranty receivable accounts and open valid warranty claims match
• Manage the warranty returns process as it applies to CMSU dealers
• Publish monthly reports
• Personal contacts are routine with several sections, departments or divisions or require close collaboration with other members of the same section, department or division.
• Supervisor managed; activities are governed by departmental and/or company rules and procedures, schedules are monitored.
• Position duties involve making frequent decisions and frequent recommendations

Skills

Vendor warranty claims

Logistics coordination

Education

Bachelor's degree

Job description

Canon Medical Systems USA, Inc. is seeking a Warranty Specialist - Service Parts (Remote) to manage all aspects of the warranty claim process for service parts across the CMSU vendor network.

The role is home-office based within the USA, with responsibility for accurate billings, timely claims, warranty database maintenance, and monthly performance reporting. Collaborating with Finance and other departments, you will ensure warranty reimbursements, proper entitlement verifications, and timely