Remote Warranty Claims Specialist

DEPCOM Power, Inc; Scottsdale (AZ); Remote; USD 70,000 - 90,000; Full time

Job summary

DEPCOM Power is seeking a Warranty Specialist to manage warranty claims from intake to closeout, coordinating review, remediation planning, scheduling, and documentation. The role ensures accurate CMMS records and clear communication with internal teams, vendors, and project owners.

Remote-eligible within the U.S.; visa sponsorship not offered. You'll track multiple claims, escalate issues to the Warranty Manager, and help strengthen warranty processes while operating safely and efficiently

Qualifications

• Experience coordinating projects, service work, warranty claims, construction activities, or related workflows.
• Experience managing multiple concurrent workstreams with schedules, documentation, deadlines, and open actions.
• Experience coordinating work across internal teams and external stakeholders such as vendors, service providers, or customers.
• Experience using business software to maintain records, schedules, work orders, claims, or similar workflow documentation.
• Experience identifying and escalating barriers or risks that affect project or service execution.

Responsibilities

• Own assigned warranty claims from intake through closeout, including review, planning, scheduling, execution coordination, verification, and final documentation.
• Maintain accurate claim records in CMMS, including claim details, supporting documentation, status updates, and closeout records.
• Coordinate with internal departments, technicians, site supervisors, vendors, and other resources to define remediation requirements and support timely execution.
• Identify schedule, resource, material, technical, and communication barriers, and escalate unresolved issues to the Warranty Manager with the information needed to support decisions.
• Maintain timely, professional communication with third-party operations and maintenance providers and project owners regarding claim status, schedules, information needs, and closeout.
• Coordinate material requests through the Smartsheet purchase-order process and maintain the Warranty Remediation Calendar.
• Track multiple active claims, follow up on open actions, and identify recurring issues to strengthen warranty processes.

Skills

Project coordination

Multi-tasking

Cross-functional collaboration

CMMS usage

ERP & Smartsheet workflows

Tools

CMMS

Smartsheet

ERP systems

Job description

DEPCOM Power is seeking a Warranty Specialist to manage warranty claims from intake to closeout, coordinating review, remediation planning, scheduling, and documentation. The role ensures accurate CMMS records and clear communication with internal teams, vendors, and project owners.

Remote-eligible within the U.S.; visa sponsorship not offered. You'll track multiple claims, escalate issues to the Warranty Manager, and help strengthen warranty processes while operating safely and efficiently