Remote Warranty Claims Specialist - Service Parts

Canon USA & Affiliates; Cheyenne (WY); Remote; USD 50,000 - 81,000; Full time

Job summary

Canon Medical Systems USA, Inc. is seeking a Warranty Specialist - Service Parts (Remote) to oversee the warranty claim process for service parts across CMSU vendors. This remote, home office-based role is located within the USA.

You will ensure entitlements are claimed, verify billings, file claims on time, maintain a warranty database, and collaborate with Finance to reconcile warranty receivables. Monthly reports will be published and dealer returns managed.

Qualifications

• 2 years Experience in a service parts or logistics environment and dealing with vendor warranty claims.
• Preferred: 5 years Experience in a service parts or logistics environment and dealing with vendor warranty claims.
• Preferred Education: 4 Year Bachelor's Degree

Responsibilities

• Ensure that all warranty entitlements from CMSU vendors are claimed.
• Responsible for $16M in warranty claim reimbursement annually with 3,000+ transactions.
• Ensure that all billings that occur are verified for warranty entitlements.
• File warranty claims within the vendor set time limit.
• Maintain a warranty database on all warranty entitlements.
• Ensure the timely return of defective warranty parts to the vendor.
• Ensure that all replacement parts or financial credits are received in a timely manner.
• Work closely with the Finance department to ensure that warranty receivable accounts and open valid warranty claims match.
• Manage the warranty returns process as it applies to CMSU dealers.
• Publish monthly reports.

Education

Bachelor's Degree

Job description

Canon Medical Systems USA, Inc. is seeking a Warranty Specialist - Service Parts (Remote) to oversee the warranty claim process for service parts across CMSU vendors. This remote, home office-based role is located within the USA.

You will ensure entitlements are claimed, verify billings, file claims on time, maintain a warranty database, and collaborate with Finance to reconcile warranty receivables. Monthly reports will be published and dealer returns managed.