Remote VP, Customer Success — Drive Value & Growth

Brightfield; United States; Remote; USD 180,000 - 240,000; Full time

Benefits offered by this job

Fully remote

Job summary

Brightfield is seeking a Vice President, Customer Success to lead a hands-on, growth-focused customer success organization. The executive role centers on building credibility with senior stakeholders, translating customer value into durable commercial relationships, and driving retention, renewal, and expansion across the TDX platform.

The VP will mobilize Product, Data, Advisory, and Sales resources, own accountability for customer outcomes, and guide teams through complex, cross-functional

Qualifications

• Experience leading Customer Success in a senior, hands-on capacity.
• Experience building executive-level customer relationships and credibility.
• A track record of connecting technology use cases to measurable customer business outcomes and making realized value visible.

Responsibilities

• Build deep understanding of each customer’s objectives, stakeholders, decision process, and business problems.
• Advise customers on recommended actions to maximize value, not just requests.
• Connect TDX use cases to measurable outcomes and establish success baselines.
• Drive retention, renewal, and expansion through strong customer value realization.
• Lead cross-functional collaboration with Product, Data, Advisory, and Sales to ensure outcomes.
• Develop Customer Success leadership and coach teams toward accountability and value delivery.

Skills

Senior leadership

Executive relationships

Customer outcomes

Retention & expansion

Cross-functional leadership

Coaching and development

Job description

Brightfield is seeking a Vice President, Customer Success to lead a hands-on, growth-focused customer success organization. The executive role centers on building credibility with senior stakeholders, translating customer value into durable commercial relationships, and driving retention, renewal, and expansion across the TDX platform.

The VP will mobilize Product, Data, Advisory, and Sales resources, own accountability for customer outcomes, and guide teams through complex, cross-functional