VP of Customer Success & Growth Strategy

Smartly, Inc; United States; A distancia; USD 175.000 - 225.000; Jornada completa

Descripción de la vacante

Bonusly is seeking a strategic VP of Customer Success to lead the post-sale customer experience, aligning it with market dynamics and company objectives. You will drive engagement, retention, and growth, turning customers into advocates and revenue drivers.

You will build and scale a high-performance CS organization, partner across GTM, and deliver measurable ROI for customers. This role demands senior SaaS leadership, data-driven decision making, and executive collaboration.

Formación

• 8+ years of progressive leadership experience in Customer Success, Account Management, or post-sales functions within a B2B SaaS environment.
• 3+ years in leadership roles (Director-level or above), managing multi-level teams and scaling organizations.
• Deep expertise in SaaS business models, customer lifecycle management, and retention/advocacy best practices.
• Strong budgeting, forecasting, and KPI development experience.
• Excellent analytical and storytelling skills for executive audiences.

Responsabilidades

• Define and lead the holistic Customer Success and post-sale strategy for Bonusly.
• Scale a high-performance Customer Success team and cultivate a customer-centric culture.
• Partner with SVP Growth, Product, Sales, and Marketing to align on GTM and roadmap feedback.
• Drive ROI realization for customers and measurable value delivery.
• Identify upsell/cross-sell opportunities and advocate for revenue growth.
• Represent customer insights externally at events and thought leadership platforms.

Conocimientos

Leadership

Strategic planning

SaaS expertise

Customer success

Analytics

Educación

Bachelor's degree in business/related field

Herramientas

CRM systems

Data analytics tools

Descripción del empleo

Bonusly is seeking a strategic VP of Customer Success to lead the post-sale customer experience, aligning it with market dynamics and company objectives. You will drive engagement, retention, and growth, turning customers into advocates and revenue drivers.

You will build and scale a high-performance CS organization, partner across GTM, and deliver measurable ROI for customers. This role demands senior SaaS leadership, data-driven decision making, and executive collaboration.