Remote VP of Client Success & Revenue Growth

Swooped; United States; Remote; USD 275,000 - 300,000; Full time

Job summary

Swooped is seeking a Vice President of Client Success to lead revenue growth across a nationwide client base and scale the Client Success organization. This executive will guide strategy, design organizational structure, and scale operations for employer and health plan segments, partnering across functions and expanding patient reach.

The role requires 15+ years of healthcare leadership, proven revenue-growth experience, and strong cross-functional collaboration.

Qualifications

• Fifteen or more years of senior healthcare leadership driving revenue growth and client success.
• Experience scaling client success organizations for large employer and health-plan segments.
• Proven ability to lead cross-functional initiatives and strategic programs.
• Strong executive presence with track record mentoring leaders.

Responsibilities

• Serve as executive lead for employer and health plan segments, including oversight of implementation.
• Drive revenue growth, expansions, and renewals across existing book of business; mitigate renewal risks.
• Scale and evaluate systems, processes, people, and infrastructure to match growth.
• Deliver executive-level service to client accounts, demonstrating ROI and hard-dollar savings.
• Cultivate relationships with key executives across large employer and health plan clients.
• Partner with customers to align on KPIs and value metrics.
• Manage and mentor a high-performing CS and implementation team.
• Drive year-over-year account growth through product adoption and participation.
• Collaborate with marketing to optimize access and best-practice adoption.
• Advocate for customers cross-functionally with operations and product teams.

Skills

Healthcare leadership

Revenue growth

Team leadership

Cross-functional

AI systems

Strategic thinking

Communication skills

Job description

Swooped is seeking a Vice President of Client Success to lead revenue growth across a nationwide client base and scale the Client Success organization. This executive will guide strategy, design organizational structure, and scale operations for employer and health plan segments, partnering across functions and expanding patient reach.

The role requires 15+ years of healthcare leadership, proven revenue-growth experience, and strong cross-functional collaboration.