Remote VP, Client Success & Growth

HealthEquity; Draper (UT); Remote; USD 194,000 - 256,000; Full time

Job summary

HealthEquity is seeking a strategic VP of Client Success to lead a large, digital-first organization responsible for ~5,000 clients representing ~80% of revenue. You will set the operating model, invest in AI-enabled capabilities, and drive measurable improvements in retention, escalation management, and service performance.

The role requires extensive leadership experience, cross-functional collaboration, and a track record of delivering scalable client outcomes in a remote environment with

Qualifications

• Bachelor's degree or equivalent required; master's preferred.
• Proven leadership experience in client success, account management, or service delivery.
• Experience guiding large, multi-layer organizations through senior leaders.

Responsibilities

• Define and execute a multiyear Client Success strategy and annual operating plan.
• Lead technology, data, and AI investments to improve client outcomes and productivity.
• Own onboarding, renewals, retention, and account-growth outcomes for key clients.
• Design scalable, digital-first service models with measurable performance.
• Manage operating budget, workforce planning, and cost-to-serve strategy.
• Partner across functions to resolve systemic client issues and drive enterprise initiatives.

Education

Bachelor's Degree or equivalent

Master's degree preferred

Tools

CRM tools (Salesforce)

Job description

HealthEquity is seeking a strategic VP of Client Success to lead a large, digital-first organization responsible for ~5,000 clients representing ~80% of revenue. You will set the operating model, invest in AI-enabled capabilities, and drive measurable improvements in retention, escalation management, and service performance.

The role requires extensive leadership experience, cross-functional collaboration, and a track record of delivering scalable client outcomes in a remote environment with