Remote VP of Client Success, AI-Driven RCM Growth

Jorie-Ai

Oak Brook (IL)

Remote

USD 180,000 - 240,000

Full time

14 days+

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Benefits offered by this job

401(k) matching up to 4%

Medical

Dental

Vision

Disability insurance

Life insurance $25,000 Paid byEmployer

PTO 2 weeks

Holidays

Job summary

Jorie AI seeks a VP of Client Success to lead the client success strategy, drive retention and revenue growth, and advance AI-powered RCM solutions for healthcare clients. In this remote leadership role, you will build executive relationships, guide cross-functional teams, and partner with Product, Operations, Sales and Onboarding for a seamless client experience.

Ideal candidates have 10+ years in healthcare revenue cycle management or related leadership, 5+ years in client-facing roles, and a

Qualifications

10+ years of experience in healthcare revenue cycle management or related leadership roles.
5+ years of leadership experience managing client-facing teams.
Experience with hospitals, health systems, physician groups, ambulatory organizations, or RCM service providers.
Strong understanding of revenue cycle operations including billing, coding, claims management, denials, reimbursement, AR, and analytics.
Proven success managing executive client relationships and strategic accounts.
Demonstrated experience driving revenue growth through account expansion, upselling, cross-selling, and consultative sales approaches.
Excellent communication, presentation, relationship-building, leadership, and problem-solving skills.
Experience with healthcare technology, automation platforms, AI-enabled solutions, or revenue cycle software preferred.
Ability to travel up to 50%.

Responsibilities

Lead the Client Success function and establish strategies that drive client satisfaction, retention, and growth.
Develop and maintain executive-level relationships with strategic healthcare clients.
Drive revenue growth through account expansion, upselling, cross-selling, and adoption of additional services and solutions.
Lead executive business reviews and strategic planning discussions with clients.
Partner with clients to improve revenue cycle performance, operational efficiency, and financial outcomes.
Oversee client health and retention strategies, proactively addressing risks and opportunities.
Champion adoption of AI-enabled solutions and innovative technologies that deliver value to clients.
Collaborate with Product, Operations, Sales, Marketing, and Onboarding teams to ensure a seamless client experience.
Serve as the voice of the customer and provide strategic feedback to support continuous improvement.
Establish, track, and report on key client success metrics, including retention, satisfaction, growth, and revenue impact.
Mentor and develop Client Success team members while fostering a customer-centric culture.