Client Success Director

Jorie-Ai; Oak Brook (IL); Remote; USD 150,000 - 180,000; Full time

Benefits offered by this job

401(k) matching

Medical

Dental

Vision

Disability insurance

Life insurance

PTO 2 weeks

Holidays

Job summary

Jorie AI is seeking a Client Success Director to own strategic relationships with healthcare clients post-implementation. You will drive satisfaction, retention, growth, and adoption of RCM services and AI-powered solutions, partnering with healthcare leaders to improve financial performance and operations.

You will lead executive reviews, monitor health metrics, and collaborate with cross-functional teams to deliver measurable outcomes and client value across the Revenue Cycle landscape.

Qualifications

• Minimum 8+ years in healthcare revenue cycle management, consulting, or related roles.
• Experience with hospitals, health systems, or RCM providers.
• Proven track record in executive client relationships and strategic accounts.
• Strong communication, presentation, and problem-solving skills.
• Experience with healthcare technology and automation platforms preferred.
• Willingness to travel up to 50%.

Responsibilities

• Manage and grow strategic client relationships.
• Identify opportunities for account growth through upselling and cross-selling.
• Lead executive business reviews and strategic planning.
• Advise on revenue cycle performance and AI-enabled solutions.
• Monitor client health and develop retention strategies.
• Collaborate with Product, Operations, Sales, Marketing, and Onboarding teams.
• Provide client feedback to support innovation and improvements.
• Track and report on client success metrics and outcomes.

Skills

Client management

Strategic accounts

Healthcare revenue cycle

Executive communication

Consultative sales

AI-enabled solutions

Tools

RCM software

AI automation tools

Job description

About Jorie:

Jorie AI, occupies a uniquely interconnected position at the center of the healthcare industry. An inseparable part of today's healthcare billing ecosystem, with leading edge technology that is driving transformation with AI infused Robotic Process Automation for end-to-end Revenue Cycle Management, providing practice and financial management services to the healthcare industry. Applied Intelligence, Better Insight, Accelerated Efficiencies with Jorie AI.

Our work environment:

Growth advancement opportunities

Flexible work environment (Work-life Balance)

Collaborative and friendly company culture

Great Benefits:

• 401(k) matching up to 4%
• Medical
• Dental
• Vision
• Long/Short Term Disability insurance
• Life insurance $25,000 Paid by employer
• PTO 2 weeks
• 10 and half Holidays

About the Role

Position Overview

The Client Success Director serves as the primary strategic relationship owner for assigned healthcare clients following implementation. This role is responsible for driving client satisfaction, retention, growth, and adoption of Revenue Cycle Management (RCM) services and AI-powered solutions. As a trusted advisor, the Client Success Director partners with healthcare leaders to improve financial performance, optimize operations, and deliver measurable outcomes.

Key Responsibilities

• Manage and grow strategic client relationships.
• Identify and drive opportunities for account growth through upselling, cross-selling, service expansion, and adoption of additional solutions.
• Lead executive business reviews and strategic planning discussions.
• Serve as a trusted advisor on revenue cycle performance, operational efficiencies, and AI-enabled solutions.
• Monitor client health, identify risks, and develop retention strategies.
• Partner with clients to uncover new business opportunities and deliver measurable value that supports revenue growth and long-term partnership success.
• Partner with Product, Operations, Sales, Marketing, and Onboarding teams to deliver exceptional client experiences.
• Act as the voice of the client and provide feedback to support innovation and continuous improvement.
• Track and report on key client success metrics, business outcomes, retention, and growth opportunities.

Qualifications

• 8+ years of experience in healthcare revenue cycle management, healthcare consulting, client success, strategic account management, or related roles.
• Experience working with hospitals, health systems, physician groups, ambulatory organizations, or RCM service providers.
• Strong understanding of revenue cycle operations, including billing, coding, claims management, denials, reimbursement, accounts receivable, and revenue cycle analytics.
• Proven success managing executive client relationships and strategic accounts.
• Demonstrated experience driving revenue growth through account expansion, upselling, cross-selling, and consultative sales approaches.
• Excellent communication, presentation, relationship-building, and problem-solving skills.
• Experience with healthcare technology, automation platforms, AI-enabled solutions, or revenue cycle software preferred.
• Ability to travel up to 50%.

Success in This Role

• Maintains high client satisfaction and retention.
• Serves as a strategic partner who contributes to both client success and company revenue growth.
• Builds trusted executive-level client relationships.
• Improves client revenue cycle performance and business outcomes.
• Increases adoption of AI-powered solutions and services.
• Identifies and delivers account growth opportunities.

Must be legally authorized to work in the USA. No Contractors, No C2C, No Visa Sponsorship

No recruiting agencies.

Location & Hours: Remote

Hours Monday-Friday 8am-430pm CT

Flexible working hours may be required based on business

Jorie AI is an equal opportunity employer. We do not discriminate based on race, color, religion, sex, national origin, age, disability, or veteran status. Employment decisions are based on qualifications, merit, and business needs.