Remote VP, Client Success - AI-Driven Revenue Growth

Jorie AI; Oak Brook (IL); À distance; USD 180 000 - 260 000; Plein temps

Avantages offerts par ce poste

401(k) matching

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

PTO 2 weeks

Holidays

Résumé du poste

Jorie AI is seeking a Vice President of Client Success to lead the client success strategy in a remote setting, driving retention, revenue growth, and adoption of AI-powered Revenue Cycle Management solutions. You will manage executive relationships, oversee client health, and partner with Product, Operations, Sales, and Onboarding to deliver exceptional outcomes.

You will champion AI-enabled solutions, guide cross-functional teams, and mentor the client success organization while traveling up

Qualifications

• 10+ years of experience in healthcare revenue cycle management, healthcare consulting, client success, sales, strategic account management, or related leadership roles.

Responsabilités

• Lead the Client Success function and establish strategies that drive client satisfaction, retention, and growth.
• Develop and maintain executive-level relationships with strategic healthcare clients.
• Drive revenue growth through account expansion, upselling, cross-selling, and adoption of additional services and solutions.
• Lead executive business reviews and strategic planning discussions with clients.
• Partner with clients to improve revenue cycle performance, operational efficiency, and financial outcomes.
• Oversee client health and retention strategies, proactively addressing risks and opportunities.
• Champion adoption of AI-enabled solutions and innovative technologies that deliver value to clients.
• Collaborate with Product, Operations, Sales, Marketing, and Onboarding teams to ensure a seamless client experience.
• Serve as the voice of the customer and provide strategic feedback to support continuous improvement.
• Establish, track, and report on key client success metrics, including retention, satisfaction, growth, and revenue impact.
• Mentor and develop Client Success team members while fostering a customer-centric culture.

Connaissances

Client relationship management

Strategic account management

Leadership

Communication & presentation

Sales & upselling

Travel readiness

Healthcare revenue cycle knowledge

Outils

RCM software

Healthcare analytics tools

Description du poste

Jorie AI is seeking a Vice President of Client Success to lead the client success strategy in a remote setting, driving retention, revenue growth, and adoption of AI-powered Revenue Cycle Management solutions. You will manage executive relationships, oversee client health, and partner with Product, Operations, Sales, and Onboarding to deliver exceptional outcomes.

You will champion AI-enabled solutions, guide cross-functional teams, and mentor the client success organization while traveling up