Remote VoIP & SIP Support Specialist

Lateam Partners; United States; A distancia; USD 16.000 - 18.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Fully remote position

Monthly salary USD 1,400–1,600

Full-time schedule Mon-Fri

10 days PTO

U.S. holidays

Initial training and onboarding

Descripción de la vacante

Lateam Partners is seeking a Technical Support Specialist with hands-on VoIP troubleshooting, SIP signaling, and network diagnostics for a fully remote, US-based role. The position requires 1+ year of relevant experience and fluent English; schedule is Mon–Fri 9:00 AM – 5:00 PM EST, full-time.

You will analyze SIP call flows, use Wireshark or tcpdump, and diagnose TCP/IP, DNS, NAT, firewall, and QoS issues.

Formación

• At least 1 year in technical support or troubleshooting within VoIP or SIP environments.
• Working knowledge of SIP signaling and call flows.
• Hands-on experience with packet capture tools such as Wireshark or tcpdump.
• Solid networking fundamentals (TCP/IP, DNS, NAT, firewalls, routing).
• Excellent written and verbal communication skills in English.

Responsabilidades

• Troubleshoot escalated VoIP issues, including failed or dropped calls, audio quality problems, latency, jitter, and packet loss.
• Analyze SIP signaling, call flows, and SIP ladder diagrams to identify communication failures.
• Use Wireshark, tcpdump, or similar tools to investigate network traffic and packet captures.
• Diagnose networking issues involving TCP/IP, DNS, NAT, firewalls, routing, and QoS.
• Review call logs, traces, and monitoring data to identify root causes.
• Coordinate technical escalations with engineering teams, carriers, and vendors.
• Communicate troubleshooting findings and next steps to technical and non-technical stakeholders.
• Maintain accurate support documentation and contribute to internal knowledge resources.

Conocimientos

VoIP troubleshooting

SIP signaling

Networking fundamentals

Analytical thinking

Communication skills

English fluency

Herramientas

Wireshark

tcpdump

Descripción del empleo

Lateam Partners is seeking a Technical Support Specialist with hands-on VoIP troubleshooting, SIP signaling, and network diagnostics for a fully remote, US-based role. The position requires 1+ year of relevant experience and fluent English; schedule is Mon–Fri 9:00 AM – 5:00 PM EST, full-time.

You will analyze SIP call flows, use Wireshark or tcpdump, and diagnose TCP/IP, DNS, NAT, firewall, and QoS issues.