Remote Voice Support Specialist for Streaming & Billing

Mashreq Bank; United States; Hybrid; USD 20,664 - 34,440; Full time

Benefits offered by this job

Competitive hourly pay with performance bonuses

Paid training and career advancement opportunities

Health, dental, and vision insurance

401(k) retirement plan with company match

Employee subscription to Hulu and Disney+

Wellness and mental health support programs

Job summary

A leading streaming service provider is seeking Remote Voice Support Agents to join its customer service team. The role involves providing voice-based support to subscribers across the U.S., troubleshooting streaming issues, and assisting with account inquiries. Candidates should have excellent communication skills and experience in customer service. Flexible scheduling options are available, and the company offers competitive pay along with health benefits for eligible full-time employees.

Qualifications

• Must be legally eligible to work in the United States.
• Minimum 6 months of experience in a voice-based customer service or technical support role.
• Experience with streaming platforms or telecommunications is a plus.

Responsibilities

• Deliver real-time support to Hulu subscribers via inbound and outbound voice calls.
• Diagnose and resolve technical streaming issues.
• Assist customers with billing inquiries and subscription upgrades.

Skills

Excellent verbal communication

Active listening skills

Strong problem-solving abilities

Typing speed of at least 40 WPM

Education

High school diploma or equivalent

Associate degree or higher preferred

Tools

Familiarity with CRMs (Zendesk, Salesforce)

Job description

A leading streaming service provider is seeking Remote Voice Support Agents to join its customer service team. The role involves providing voice-based support to subscribers across the U.S., troubleshooting streaming issues, and assisting with account inquiries. Candidates should have excellent communication skills and experience in customer service. Flexible scheduling options are available, and the company offers competitive pay along with health benefits for eligible full-time employees.