Remote Customer Service Specialist — Quick Resolutions

Staffing Remedy; Mississippi; Remote; USD 19,286 - 24,796; Full time

Job summary

A customer service specializing company is seeking a Customer Service Representative to provide effective service remotely. The ideal candidate should possess expert communication and listening skills, with the ability to resolve customer issues positively. Previous experience in customer service is a plus, and candidates must be 18 years or older and residing in the United States. A minimum commitment of 15 hours weekly is required, along with necessary equipment like a VOIP headset.

Qualifications

• Previous customer service experience is a plus but not required.
• Some troubleshooting may be required depending on the customer scenario.
• Commitment to continual education about the company, products, and services.

Responsibilities

• Manage and prioritize multiple concerns simultaneously.
• Provide appropriate information to incoming customer requests.
• Document conflicts and help resolve issues with customers.

Skills

Expert communication skills

Listening skills

Problem-solving skills

Ability to think under pressure

Bilingual

Job description

A customer service specializing company is seeking a Customer Service Representative to provide effective service remotely. The ideal candidate should possess expert communication and listening skills, with the ability to resolve customer issues positively. Previous experience in customer service is a plus, and candidates must be 18 years or older and residing in the United States. A minimum commitment of 15 hours weekly is required, along with necessary equipment like a VOIP headset.