Remote Voice Engineer for M&A Integrations (MS Teams/Cisco)

Arthur J. Gallagher & Co. (AJG); Rolling Meadows (IL); Remote; USD 80,000 - 120,000; Full time

Benefits offered by this job

Medical/dental/vision plans

401(K) and Roth options

Paid parental leave

Flexible work hours

Training programs

Job summary

A leading insurance and risk management firm is seeking a skilled Voice Engineer to manage and integrate voice communication systems during mergers and acquisitions. This remote position requires expertise in Microsoft Teams and Cisco technologies, with responsibilities including designing dialing infrastructure, troubleshooting voice issues, and collaborating with teams. Candidates should have relevant certifications and a strong understanding of voice application management. Competitive compensation and a comprehensive benefits package are offered.

Qualifications

• Proven experience as a Voice Engineer or in a similar role.
• In‑depth knowledge of voice technologies.
• Ability to troubleshoot complex voice issues.

Responsibilities

• Design and implement Microsoft TEAM's dialing infrastructure.
• Troubleshoot and resolve voice-related issues.
• Create and maintain documentation of voice systems.

Skills

Troubleshooting

Voice application management

Collaboration with cross-functional teams

Knowledge of Cisco and Microsoft technologies

Education

Cisco or Microsoft certifications (e.g., MS-720, CCNA Voice)

Tools

Microsoft Teams

Genesys Cloud

Cisco Unified Communications Manager

Job description

A leading insurance and risk management firm is seeking a skilled Voice Engineer to manage and integrate voice communication systems during mergers and acquisitions. This remote position requires expertise in Microsoft Teams and Cisco technologies, with responsibilities including designing dialing infrastructure, troubleshooting voice issues, and collaborating with teams. Candidates should have relevant certifications and a strong understanding of voice application management. Competitive compensation and a comprehensive benefits package are offered.