Remote Cloud Voice Architect – Azure AI-IVR & Dynamics

Mogi I/O : OTT/Podcast/Short Video Apps for you; Middletown Township (PA); Remote; USD 151,536 - 165,312; Full time

Job summary

A leading enterprise communications organization is seeking a Voice Solutions Architect to design and implement large-scale cloud-based voice systems. The ideal candidate has 10+ years in contact center architecture, expertise in Microsoft Dynamics, and a strong understanding of PCI compliance. This remote position requires candidates to reside in the Continental United States and engage in periodic onsite support.

Qualifications

• 10+ years of experience in high-volume contact center design, architecture, and operations.
• Hands-on experience with Microsoft Dynamics and Azure Communication Services.
• Expertise in developing Natural Language Voice Bots using Copilot Studio or equivalent.

Responsibilities

• Design and optimize voice and cloud contact center architectures.
• Lead migration to cloud-based CCaaS environments.
• Architect and integrate Natural Language IVR and CRM applications.

Skills

High-volume contact center design

Microsoft Dynamics Contact Center

Natural Language Voice Bots

CTI solutions integration

Omnichannel contact center infrastructure

PCI compliance models

Microsoft Office 365 Suite

Azure DevOps Testing Module

Education

Bachelor’s degree in Information Systems, Computer Science, or Business Management

Tools

Azure

Cisco WebEx Contact Center

Nuance IVR systems

SAP

Job description

A leading enterprise communications organization is seeking a Voice Solutions Architect to design and implement large-scale cloud-based voice systems. The ideal candidate has 10+ years in contact center architecture, expertise in Microsoft Dynamics, and a strong understanding of PCI compliance. This remote position requires candidates to reside in the Continental United States and engage in periodic onsite support.