Remote Vision Care Specialist & Patient Experience

VisionWorks; Akron (OH); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Vision Coverage

401 (k) Savings Plan

Paid Time off

Milestone anniversary awards

Medical, Dental for Full Timers

Job summary

Visionworks in Akron, OH is seeking a Clinical Specialist/Optometric Assistant to be the friendly face guiding patients through preliminary testing and eye health information, and to smoothly transition them into the OD visit and on to product education on the sales floor.

You will maintain patient records, assist with exam lane flow, stock and answer phones to support a positive patient experience. This role fits a full-time store environment with remote/hybrid flexibility as applicable.

Qualifications

• Related customer or patient experience preferred, but not necessary.
• HS diploma, GED or equivalent related job experience.

Responsibilities

• Maintain complete and accurate patient records before conducing preliminary testing
• Introduce patient to OD and provide OD with important patient information
• Transition patient from doctor to sales floor and provide associates necessary information to educate and recommend products and services that meet their eye care needs
• Execute day-to-day operational activities to support the store's exam lane maintenance and patient experience goals including restocking inventory, cleaning equipment, and answering phones to meet additional patient needs

Skills

Customer service

Communication

Education

HS diploma or GED

Job description

Visionworks in Akron, OH is seeking a Clinical Specialist/Optometric Assistant to be the friendly face guiding patients through preliminary testing and eye health information, and to smoothly transition them into the OD visit and on to product education on the sales floor.

You will maintain patient records, assist with exam lane flow, stock and answer phones to support a positive patient experience. This role fits a full-time store environment with remote/hybrid flexibility as applicable.