Remote Virtual Banking Concierge

Salal Credit Union; Seattle (WA); Remote; USD 29,000 - 40,000; Full time

Benefits offered by this job

Healthcare benefits

401(k) matching

Paid holidays

Tuition reimbursement

Vacation & sick leave

Job summary

Salal Credit Union is seeking a Virtual Branch Representative to join our call center team. This remote role requires working 9:00am-5:30pm PT with a rotating Saturday shift from 10:00am-2:00pm.

The position emphasizes accurate handling of member requests, transactions, and inquiries while delivering exceptional service. Compensation includes an hourly base of $20.82-$29.14, with potential monthly bonuses, comprehensive benefits, and a strong commitment to employee growth.

Qualifications

• 1-2 years of retail banking or call center experience is required.
• Ability to build sustainable relationships and trust with members through open and eager to assist communication.
• Excited to learn about Salal's products and services.
• Excellent customer service skills and a desire to make banking easier for our members.

Responsibilities

• Answer incoming calls from members in a call center environment.
• Closely adhere to policy and procedures to protect members' personal and account information.
• Provide exceptional customer service and build trust to encourage long-term relationships.

Skills

Call center experience

Customer service

Relationship building

Job description

Salal Credit Union is seeking a Virtual Branch Representative to join our call center team. This remote role requires working 9:00am-5:30pm PT with a rotating Saturday shift from 10:00am-2:00pm.

The position emphasizes accurate handling of member requests, transactions, and inquiries while delivering exceptional service. Compensation includes an hourly base of $20.82-$29.14, with potential monthly bonuses, comprehensive benefits, and a strong commitment to employee growth.