Virtual Branch Representative

Salal Credit Union; Seattle (WA); Remote; USD 29,000 - 40,000; Full time

Benefits offered by this job

Healthcare benefits

401(k) matching

Paid holidays

Tuition reimbursement

Vacation & sick leave

Job summary

Salal Credit Union is seeking a Virtual Branch Representative to join our call center team. This remote role requires working 9:00am-5:30pm PT with a rotating Saturday shift from 10:00am-2:00pm.

The position emphasizes accurate handling of member requests, transactions, and inquiries while delivering exceptional service. Compensation includes an hourly base of $20.82-$29.14, with potential monthly bonuses, comprehensive benefits, and a strong commitment to employee growth.

Qualifications

• 1-2 years of retail banking or call center experience is required.
• Ability to build sustainable relationships and trust with members through open and eager to assist communication.
• Excited to learn about Salal's products and services.
• Excellent customer service skills and a desire to make banking easier for our members.

Responsibilities

• Answer incoming calls from members in a call center environment.
• Closely adhere to policy and procedures to protect members' personal and account information.
• Provide exceptional customer service and build trust to encourage long-term relationships.

Skills

Call center experience

Customer service

Relationship building

Job description

Salal Credit Union is looking to add a Virtual Branch Representative to our call center team! Virtual Branch Representatives make money management easy for our members by eliminating the need for them to travel to the branch in person. Accurately completing member requests, processing transactions, and resolving inquiries on every call while providing an exceptional service experience is expected on a daily basis.

Important Details

This role can be performed fully remote, but the position requires the ability to work a schedule of 9:00am- 5:30pm Pacific Time. A rotating Saturday schedule of 10:00am- 2:00pm is required for all team members.

Qualifications for a Virtual Branch Representative:

• 1-2 years of retail banking or call center experience is required.
• Ability to build sustainable relationships and trust with members through open and eager to assist communication.
• Excited to learn about Salal's products and services.
• Excellent customer service skills and a desire to make banking easier for our members.

Day in the Life of a Virtual Branch Representative:

• Working in a call center environment to answer incoming calls from our members.
• Closely adhering to policy and procedures to protect our member's personal and account information.
• Providing exceptional customer service to our members and building trust with them to encourage a long-term relationship.

Compensation and Benefits Offered:

• Competitive base salary of $20.82 – $29.14 per hour depending on experience. This range reflects the entire salary range for the position. The hourly rate that is likely to be offered to the selected candidate is between $23.25-25.75.
• Potential to earn additional compensation each month through a performance-based bonus program.
• Comprehensive healthcare benefits including health, dental, and vision insurance. Our high deductible plan options include a health savings account (HSA) with annual company-paid contributions.
• 15 days of vacation.
• 12 days of sick time.
• 2 floating holidays per year (eligible for use after 90 days of employment).
• Paid holidays in accordance with the Federal Reserve calendar.
• Tuition reimbursement.
• 401(k) plan with pre-tax and post-tax (Roth) options including company matching after 6 months of employment.
• Charitable contribution matching.
• Monthly transportation subsidy for employees that qualify.
• Company-paid life, AD&D, and long-term disability insurances. Additional insurance options are available on a voluntary basis and are paid for by the employee.

Expanded details about our benefit offerings can be found at the following link: https://salalcu.org/careers

ABOUT SALAL CREDIT UNION

We have helped thousands of members manage their money by making bold, measured decisions to offer the right products to each person. Our mission is to break down financial barriers for the innovators in our community by offering good rates, low fees, and dedicated personal services. Beyond that, we are committed to giving 5% of our annual income to help people and causes in the communities we serve, because we know that many small actions, when added together, can make big impacts.

Helping our employees build and achieve their career goals is equally important to us, and we are dedicated to fostering a positive work environment where they can thrive. We strongly prioritize their growth and development as well as their impact to the community so we can be an institution that our employees are proud to be a part of.

Salal Credit Union strives to maintain a work environment free from discrimination where employees are treated with dignity and respect. Salal Credit Union does not discriminate on the basis of race, sex, gender identity, religion/creed, pregnancy, age, physical or mental disability, size or shape, marital status, national origin, genetics/genetic markers, military or veteran status, sexual orientation or any other characteristic protected by applicable laws. We adhere to these principles in all aspects of employment. We believe that by adhering to these policies we can cultivate a welcoming environment by embracing each individual's identities and abilities.

To request a reasonable accommodation in order to complete your application or if you need this job announcement in an alternative format, contact the Talent Acquisition Team at [e-mail]. If you do not have internet access, you may visit your local public library or any WorkSource location and use their computers.

Salal Credit Union participates in E-Verify.