Remote Virtual Assistant - Healthcare Admin (Flexible Hours)

Palmer Physical Therapy, LLC; New York (NY); On-site; USD 7,164,000 - 13,776,000; Part time

Benefits offered by this job

Travel compensation

Free uniforms

Training & development

Job summary

Palmer Concierge Physical Therapy is seeking a highly organized Virtual Assistant to support administrative operations, patient communication, and growth initiatives. This remote position offers flexibility with approximately 5 hours per week to start and potential for growth.

Occasional in-person events near NYC may be required, with travel time compensated. You will manage inquiries, schedule appointments, and assist with insurance tasks while supporting the clinical team and marketing

Qualifications

• Excellent verbal and written communication.
• Strong organizational skills and attention to detail.
• Ability to work independently and manage priorities in a remote environment.
• Proficiency with Google Workspace (Gmail, Calendar, Sheets, Docs).
• Professional, friendly, and patient-focused demeanor.
• Strong customer service and proactive problem-solving.
• Previous admin/customer service/healthcare experience preferred but not required.

Responsibilities

• Manage incoming calls, patient inquiries, and new patient leads with warmth.
• Schedule consultations and physical therapy appointments.
• Follow up with prospective and current patients via phone, email, and text.
• Monitor and respond to emails and voicemails promptly.
• Assist with insurance-related administrative tasks as needed.
• Provide general administrative support to the clinical team.
• Maintain accurate records and assist with administrative tracking.
• Support marketing initiatives and social media content creation.
• Assist with special projects as the practice grows.

Skills

Verbal and written communication

Organizational skills

Remote work ability

Google Workspace proficiency

Customer service

Problem-solving

Healthcare admin experience

Tools

Google Workspace

Job description

Palmer Concierge Physical Therapy is seeking a highly organized Virtual Assistant to support administrative operations, patient communication, and growth initiatives. This remote position offers flexibility with approximately 5 hours per week to start and potential for growth.

Occasional in-person events near NYC may be required, with travel time compensated. You will manage inquiries, schedule appointments, and assist with insurance tasks while supporting the clinical team and marketing