Remote VIP Solutions Architect: Player Engagement & Growth

Keywords Studios; Oregon (WI); On-site; USD 90,000 - 130,000; Full time

Job summary

A leading gaming services provider is seeking a Solutions Architect for VIP Services to design and lead high-value player engagement programs. This role focuses on architecting services that enhance player retention and engagement, emphasizing a revenue-centric approach. Candidates should have over 8 years in Player Support, with significant VIP management experience. The position is full-time and remote, offering a chance to work with major publishers in the gaming industry.

Qualifications

• 8+ years in Player Support or Account Management with VIP experience.
• Understanding of LTV, NRR, and churn mitigation strategies.
• Ability to communicate effectively with executive clients.
• Experience in structuring scalable service programs.
• Deep understanding of VIP player psyche across genres.

Responsibilities

• Architect end-to-end VIP engagement models.
• Design outreach campaigns within Helpshift.
• Develop reporting frameworks for VIP program health.
• Lead discussions with client leadership as Subject Matter Expert.
• Define VIP Account Managers' training requirements.
• Own narratives for VIP-related bids.

Skills

VIP & Retention Expertise

Revenue Mindset

Executive Gravitas

Strategic Design

Gaming Industry DNA

Job description

A leading gaming services provider is seeking a Solutions Architect for VIP Services to design and lead high-value player engagement programs. This role focuses on architecting services that enhance player retention and engagement, emphasizing a revenue-centric approach. Candidates should have over 8 years in Player Support, with significant VIP management experience. The position is full-time and remote, offering a chance to work with major publishers in the gaming industry.