VIP Experience Director

N1 Partners Group; Town of Poland (NY); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Flexible working hours

Paid sick days

Free online English lessons

Training and workshops

Job summary

An IT product company in New York is looking for a VIP Manager to oversee VIP client relationships and support team management. The role involves analyzing KPIs, designing loyalty programs, and collaborating with product teams. Candidates should have over 3 years of experience in the gaming industry, strong analytical skills, and proficiency in CRM systems. The position offers full-time remote work, paid sick days, and professional development opportunities.

Qualifications

• Minimum 3+ years of experience in the gaming industry.
• Experience in team management.
• Data-driven and user-oriented approach is essential.

Responsibilities

• Analyze and monitor the main KPIs.
• Design and manage VIP loyalty programs.
• Oversee management of high-value VIP clients.

Skills

Analytical skills

Team management

CRM systems knowledge

KPI knowledge

Tools

Excel

Intercom

Customer.io

Job description

An IT product company in New York is looking for a VIP Manager to oversee VIP client relationships and support team management. The role involves analyzing KPIs, designing loyalty programs, and collaborating with product teams. Candidates should have over 3 years of experience in the gaming industry, strong analytical skills, and proficiency in CRM systems. The position offers full-time remote work, paid sick days, and professional development opportunities.