Remote Video Member Support Specialist

Fibre Federal Credit Union; Longview (WA); Remote; USD 36,000 - 52,000; Full time

Job summary

Fibre Federal Credit Union is seeking a Virtual Contact Center Representative to assist members and non-members through video-enabled sessions and various channels, delivering high-quality service with a professional on-camera presence.

You will help with transactions, share comprehensive Credit Union information, and encourage members to use additional services. Weekend and extended shifts may be required to meet member needs.

Qualifications

• Completion of high school or equivalent is required.
• Experience on keyboard and 10-key adding machine.
• Ability to think logically and solve problems effectively.
• Strong verbal and written communication skills.
• Willingness to learn and adapt continuously.

Responsibilities

• Assist members and non-members with transactions and consultative video sessions.
• Engage across channels: video ITM sessions, email, secure messaging and chat.
• Drive retention and cross-sell basic Credit Union services in a courteous manner.
• Maintain confidentiality and professional on-camera presence.

Skills

Video presence

Oral communication

Problem solving

Interpersonal skills

Dependability

Planning/organizing

Written communication

Confidentiality

Customer service mindset

Education

High school diploma or equivalent

Job description

Fibre Federal Credit Union is seeking a Virtual Contact Center Representative to assist members and non-members through video-enabled sessions and various channels, delivering high-quality service with a professional on-camera presence.

You will help with transactions, share comprehensive Credit Union information, and encourage members to use additional services. Weekend and extended shifts may be required to meet member needs.