Remote Video Game Player Support Specialist

Keywords Studios; United States; Remote; USD 107,000 - 128,000; Full time

Benefits offered by this job

Medical expenses insurance

Saving funds

Grocery tickets

Job summary

Keywords Studios provides remote player support in the Americas, offering written assistance via chat, email, and tickets to resolve account issues and inquiries. The role requires bilingual English/Spanish communication and strong customer service skills.

Full-time, permanent position with remote work pattern. After onboarding, employees receive medical expenses insurance, savings funds, and grocery tickets. Living in Mexico City or Estado de Mexico is preferred.

Qualifications

• Bilingual English and Spanish communication skills.
• Ability to multitask in a fast-changing environment.
• Excellent customer service and problem-solving abilities.

Responsibilities

• Communicate with players via written channels (chat, email, tickets).
• Resolve account issues and answer inquiries with accuracy and courtesy.

Skills

Bilingual English/Spanish

Multitasking

Adaptability

Customer service

Active listening

Education

High School Diploma (preferred)

Job description

Keywords Studios provides remote player support in the Americas, offering written assistance via chat, email, and tickets to resolve account issues and inquiries. The role requires bilingual English/Spanish communication and strong customer service skills.

Full-time, permanent position with remote work pattern. After onboarding, employees receive medical expenses insurance, savings funds, and grocery tickets. Living in Mexico City or Estado de Mexico is preferred.