Videogames Customer Service Representative (Only WRITTEN SUPPORT)

Keywords Studios; United States; Remote; USD 107,000 - 128,000; Full time

Benefits offered by this job

Medical expenses insurance

Saving funds

Grocery tickets

Job summary

Keywords Studios provides remote player support in the Americas, offering written assistance via chat, email, and tickets to resolve account issues and inquiries. The role requires bilingual English/Spanish communication and strong customer service skills.

Full-time, permanent position with remote work pattern. After onboarding, employees receive medical expenses insurance, savings funds, and grocery tickets. Living in Mexico City or Estado de Mexico is preferred.

Qualifications

• Bilingual English and Spanish communication skills.
• Ability to multitask in a fast-changing environment.
• Excellent customer service and problem-solving abilities.

Responsibilities

• Communicate with players via written channels (chat, email, tickets).
• Resolve account issues and answer inquiries with accuracy and courtesy.

Skills

Bilingual English/Spanish

Multitasking

Adaptability

Customer service

Active listening

Education

High School Diploma (preferred)

Job description

Keywords Studios Mexico is looking for customer service representatives for written support - NO CALLS.

POSITION SUMMARY:

Player Support communicates with with players and solves their problems, such as lost accounts or questions regarding details, and provides excellent customer service (through chats, emails and tickets).

• Strong written and verbal communication skills in English and Spanish.
• Ability to multi-task.
• Ability to easily adapt in a constant evolution environment
• Excellent customer service skills
• Ability to actively listen to instructions and execute tasks communicated.
• Full-time availability
• High School Diploma preferred but not required.
• Living in Mexico City or Estado de Mexico.
• Salary: $10,500 gross (before taxes)
• Law Benefits.
• 2 days off.
• Career path.

After 3 months:

Medical expenses insurance.

Saving funds.

Grocery tickets ($1,200)

Here you can watch some videos from our official FB account regarding this position:

https://www.facebook.com/watch/?v=612148667236746

https://www.facebook.com/watch/?v=570454408169826

https://www.facebook.com/watch/?v=1108036716785896

PRIVACY POLICY:

By providing your information in this application, you understand that we will collect and process your information in accordance with our Applicant Privacy Notice. For more information, please see our Applicant Privacy Notice at https://www.keywordsstudios.com/en/applicant-privacy-notice.

Role Information: EN

Studio: Keywords Studios

Location: Americas

Area of Work: Player Engagement

Service: Engage

Employment Type: Full Time, Permanent

Working Pattern: Remote