Remote Veterinary Retention Specialist

Vetcove; United States; Remote; USD 50,000 - 75,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401k contributions

Employee referral program

Bi-annual company retreats

Open vacation policy

Equity

Monthly team events

Job summary

A veterinary supply platform is seeking a Customer Retention Specialist to strengthen relationships with veterinary professionals. You'll engage with a community of veterinary clinics through phone, email, and video calls. Ideal candidates will have a Bachelor’s Degree and 1-3 years in customer-facing roles. This fully remote position offers a salary between $50,000 and $75,000, with benefits like medical insurance and equity in the company.

Qualifications

• 1-3 years of relevant, customer facing work experience.
• Veterinary Industry experience strongly preferred.
• Ability to give highly engaging presentations and demos.

Responsibilities

• Identify clinics who may be slipping away as an active customer.
• Perform proactive outreach, predominantly via phone.
• Train and educate existing Vetcove users.
• Field concerns and objections compassionately.
• Engage in analytical critical thinking on customer usage.
• Solicit feedback for platform evolution.

Skills

Excellent written and verbal communication skills

Ability to adapt quickly

Strong desire to help customers succeed

Positive attitude

Education

Bachelors Degree

Tools

Experience on tech platforms

Job description

A veterinary supply platform is seeking a Customer Retention Specialist to strengthen relationships with veterinary professionals. You'll engage with a community of veterinary clinics through phone, email, and video calls. Ideal candidates will have a Bachelor’s Degree and 1-3 years in customer-facing roles. This fully remote position offers a salary between $50,000 and $75,000, with benefits like medical insurance and equity in the company.