Remote Veterans Options Counselor: Care & Resources

SSSEVA; Raleigh (NC); Remote; USD 60,000 - 75,000; Full time

Job summary

SSSEVA is seeking a Veterans Directed Care (VDC) Options Counselor to provide person-centered guidance to veterans and caregivers for home-based care. The role involves assessing needs, developing care and spending plans, and ongoing support, with remote work and up to 50% travel within the service area near Durham.

Responsibilities include assessments, care planning, coordinating with healthcare providers, and maintaining confidential records.

Qualifications

• Bachelor's degree in social work, human services, or a related field, or at least two years of experience providing community-based services to older adults, people with disabilities, or veterans.
• Knowledge of aging, disability, veteran, consumer-directed, Medicaid, Medicare, or other benefit systems is preferred.
• Strong ability to research and connect individuals with community resources and services.
• Excellent listening, interviewing, assessment, communication, and relationship-building skills.

Responsibilities

• Complete initial assessments and required documentation.
• Work with veterans and caregivers to identify needs, preferences, and appropriate services.
• Develop and monitor individualized care and spending plans.
• Help participants and caregivers understand their responsibilities and available services.
• Provide guidance, training, and ongoing support as needed.
• Conduct required monthly, quarterly, semi-annual, and annual participant contacts.
• Follow up on referrals and ensure services are implemented appropriately.
• Maintain accurate and confidential participant records in electronic databases.

Skills

Listening skills

Interviewing skills

Assessment skills

Communication

Relationship building

Time management

Education

Bachelor's degree in social work or related field

Two years of community-based service experience

Tools

Excel

Microsoft Office

Job description

SSSEVA is seeking a Veterans Directed Care (VDC) Options Counselor to provide person-centered guidance to veterans and caregivers for home-based care. The role involves assessing needs, developing care and spending plans, and ongoing support, with remote work and up to 50% travel within the service area near Durham.

Responsibilities include assessments, care planning, coordinating with healthcare providers, and maintaining confidential records.