Remote Veterans Medical Support Specialist

Customer Value Partners, Inc.; Cheyenne (WY); Remote; USD 39,000 - 52,000; Full time

Benefits offered by this job

Health & Wellness stipend

Job summary

Customer Value Partners, Inc. is seeking a Remote Medical Support Assistant to coordinate care for Veterans with the Cheyenne VA Medical Center, while residing within 50 miles of Cheyenne, WY. The role involves scheduling, patient communication, and data entry across VA systems.

Exact hours are Monday–Friday, 7:00 AM–4:30 PM MST, with an 8-hour shift within business hours. Candidates must have a Public Trust clearance eligibility and at least 6 months of customer service experience.

Qualifications

• Eligibility for Public Trust government clearance; US Citizenship required.
• Residence within 50 miles of Cheyenne VA Medical Center (Cheyenne, WY).
• High School Diploma or GED or equivalent.
• Oral and written proficiency in English.
• Basic computer skills including Microsoft Office Suite (Word, Excel, Outlook, Teams).
• Typing speed of at least 50 words per minute (typing test).
• Basic medical terminology knowledge.
• Minimum 6 months of customer service experience.
• No health or physical disability restrictions that would interfere with duties.

Responsibilities

• Schedule appointments, track and perform pre/post-appointment contacts.
• Process community care consults via HS RM and PPMS systems.
• Coordinate and authorize Veteran care with community providers.
• Communicate with VA medical providers on VA Community Care rules.
• Update patient demographics and insurance data.
• Ensure data is entered into CPRS and VistA systems.
• Screen and answer calls, respond to voicemail within 48 hours.
• Assist as Patient Relations Representative and address concerns.
• Maintain proficiency with VA software (CPRS, VistA, HSRM, PPMS, etc.).
• Monitor faxes and mail per HIPAA; update no-shows within 24 hours.
• Review reports to improve scheduling and communicate issues to supervisor.
• Collaborate with Scheduler Team Lead to ensure team competency.
• Notify supervisor when automated systems fail.
• Maintain IT security and protect sensitive information.

Skills

English proficiency

Typing 50 wpm

Medical terminology

Customer service

Microsoft Office

Education

High School Diploma or GED

Job description

Customer Value Partners, Inc. is seeking a Remote Medical Support Assistant to coordinate care for Veterans with the Cheyenne VA Medical Center, while residing within 50 miles of Cheyenne, WY. The role involves scheduling, patient communication, and data entry across VA systems.

Exact hours are Monday–Friday, 7:00 AM–4:30 PM MST, with an 8-hour shift within business hours. Candidates must have a Public Trust clearance eligibility and at least 6 months of customer service experience.