Remote Medical Support Assistant - VA Scheduling & Care

ansiblegovernmentsolutions; Cheyenne (WY); Remote; USD 21,000 - 28,000; Full time

Job summary

Ansible Government Solutions, LLC is recruiting Remote Medical Support Assistants to support the Cheyenne VA Medical Center in Cheyenne, WY. This remote role may require onsite work and follows a 8:00 AM–4:30 PM, Mon–Fri schedule with potential shift changes.

Responsibilities include scheduling, coordinating veteran care, processing community care, handling calls, updating records, and ensuring HIPAA compliance. Strong customer service, basic medical terminology, and 50 wpm typing are preferred.

Qualifications

• US citizen required.
• High school diploma or GED required.
• Within 50 miles of the Cheyenne facility.
• Minimum 6 months of customer service experience.
• Clear English communication in speaking and writing.
• Basic medical terminology knowledge.
• No sponsorship available.

Responsibilities

• Schedule appointments following VA directives.
• Coordinate veteran care with community providers when needed.
• Process community care with VA systems.
• Handle calls and respond to patient inquiries courteously.
• Update patient demographics and insurance data.
• Document medical records in CPRS and VistA.
• Maintain accurate patient records and correspondence.
• Operate MS Office applications daily.
• Provide excellent customer service to veterans and staff.
• Follow VA privacy, HIPAA, and scheduling requirements.
• Complete an average minimum of 20 cases per day.

Skills

Customer service

Typing 50 wpm

English proficiency

Medical terminology basics

Education

High school diploma or GED

Tools

Microsoft Office (Outlook, Teams, Excel, Word)

Job description

Ansible Government Solutions, LLC is recruiting Remote Medical Support Assistants to support the Cheyenne VA Medical Center in Cheyenne, WY. This remote role may require onsite work and follows a 8:00 AM–4:30 PM, Mon–Fri schedule with potential shift changes.

Responsibilities include scheduling, coordinating veteran care, processing community care, handling calls, updating records, and ensuring HIPAA compliance. Strong customer service, basic medical terminology, and 50 wpm typing are preferred.