Veterans Health Admin Support Specialist

Loyal Source; Cheyenne (WY); On-site; USD 30,000 - 33,000; Full time

Job summary

Loyal Source Government Services is seeking full-time Medical Support Assistants to provide administrative services at Cheyenne VA Medical Center in Cheyenne, WY.

MSAs perform receptionist duties, manage patient communications, schedule appointments, and support CPRS/VistA processing with Microsoft Office tools. The role supports high-quality care delivery for Veterans and their families.

Qualifications

• High School diploma or GED is required.
• Typing speed of at least 50 WPM.
• Basic medical terminology knowledge.
• Minimum 6 months of customer service experience.
• 1 year of specialized clinical experience preferred, including scheduling and EHR use.

Responsibilities

• Perform full range of receptionist duties at Cheyenne VA Medical Center.
• Coordinate and authorize Veteran care with community providers.
• Communicate with VA providers on rules and processes for Community Care.
• Update patient demographics and ensure records are integrated into CPRS/VistA.
• Process community care consults in HS RM/PPMS as needed.
• Handle phone inquiries and document communications promptly.
• Maintain daily use of Microsoft Office (Excel, Word, Outlook, Teams).
• Schedule appointments and manage pre/post-appointment contacts.

Skills

Typing 50 WPM

Customer service

Medical terminology

Telephone screening

Communication skills

Scheduling coordination

Office productivity

Education

High School diploma or GED

Tools

EHR systems

Job description

Loyal Source Government Services is seeking full-time Medical Support Assistants to provide administrative services at Cheyenne VA Medical Center in Cheyenne, WY.

MSAs perform receptionist duties, manage patient communications, schedule appointments, and support CPRS/VistA processing with Microsoft Office tools. The role supports high-quality care delivery for Veterans and their families.