Remote Medical Support Assistant – Veteran Care & Scheduling

Ansible Government Solutions, LLC; Cheyenne (WY); Hybrid; USD 36,000 - 48,000; Full time

Job summary

Ansible Government Solutions, LLC is seeking a Remote Medical Support Assistant (Medical Receptionist) to support Cheyenne VA Medical Center. The role may require onsite work, with standard hours Mon-Fri, 8:00 AM to 4:30 PM, and schedule changes at the direction of Ansible or its customers.

Responsibilities include scheduling, coordinating veteran care, processing referrals in VA systems, and maintaining patient records with HIPAA compliance.

Qualifications

• Minimum 6 months of customer service experience required.
• Ability to speak clearly, hear and write English.
• Proficiency with basic computer programs (spreadsheets, word processing); typing 50 wpm minimum.

Responsibilities

• Schedule appointments per VA directives and manage calendars.
• Coordinate veteran care with providers when services are delayed.
• Process community care consults and manage patient records in CPRS/VistA systems.
• Screen phone calls and respond to patient inquiries promptly.
• Maintain accurate patient demographics and insurance data.
• Provide exceptional customer service to Veterans, families, providers, and VA staff.

Skills

Customer service

English (spoken & written)

Typing 50 wpm

MS Office

HIPAA awareness

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Ansible Government Solutions, LLC is seeking a Remote Medical Support Assistant (Medical Receptionist) to support Cheyenne VA Medical Center. The role may require onsite work, with standard hours Mon-Fri, 8:00 AM to 4:30 PM, and schedule changes at the direction of Ansible or its customers.

Responsibilities include scheduling, coordinating veteran care, processing referrals in VA systems, and maintaining patient records with HIPAA compliance.